New Reviewer

Terrible service

This is the 2nd tome I have taken car in for service. Warranty items. The first time air conitioner didnt work. It took 4 days to get and install thermosrar. This time have a squeak in steering wheel( which is lubrication related) said they hear it but can't find it. 3 days went by and they offered a loaner car for weekend. When I get there car is actually sitting in parking lot instead of service bay because they needed the service bay for other cars. REALLY! After looking online for fix to my problem I found information how to fix my squeaking steering wheel with a fix. I believe they have not been working on my vehicle all the time. Just getting run around. I am picking up my vehicle after 4 days to fix myself. STAY AWAY FROM SILL TERHAR FORD SERVICE!
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ID
#1503891 Review #1503891 is a subjective opinion of poster.
Location
Broomfield, Colorado
Reason of review
Damaged or defective

Awful

Awful. They don’t admit their mistakes and theyvdtick thrir customers with the bill when they screw up.
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ID
#1124189 Review #1124189 is a subjective opinion of poster.
Reason of review
Poor customer service
New Reviewer

Ripped Off

This is the worse customer experience i have ever had. me and my son bought a car 1 year ago. it's been broken down or at the shop more than it has been driven. We still continue to have issues with no resolution. Although it's covered under warranty we still get the runaround. We have been paying on a car for over a year that sits more that it's driven. We could not even get a response until we posted a bad review. I did end up getting a response through yelp, but when I called the # listed it was a recording. I did get through to the receptionist and she put me into Jack TerHar voice mail, that was 6 days ago. No return call from him or anyone at Sill-Terhar motors. This is just another example of their customer service. I still have a car that does not work half the. Mitch who is in charge of the service department wants to put the blame on ford. I bought the car off your lot therefore you are representing Ford. This car should not of been out on the lot knowing the issues it was already having. We asked for a report of how long the car had been at the shop and what work had been done since we bought it. After a few months we got the information (we wrote a bad review) and it showed the times it had been at their shop and worked on it before we even bought it. Same issues over and over #rippedoff #pissedoff
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ID
#1085636 Review #1085636 is a subjective opinion of poster.
Location
Broomfield, Colorado
Product
2013 Ford Fiesta Car
Reason of review
Poor customer service
Loss
$11000

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