Silk Vision And Surgical Center
Silk Vision And Surgical Center Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Low overall satisfaction with consumers citing poor customer service and a high price level at Silk Vision And Surgical Center.
Positive Feedback
Some patients note competent clinical care from Dr. Silk and mention Silk Vision And Surgical Center reviews that praise medical expertise despite administrative issues.
Negative Feedback / Risk Areas
- Recurring customer complaints about front‑desk interactions and responsiveness.
- Concerns over billing practices, unexpected fees, and delayed statements.
- Requests for documents withheld until payment led to frustration and trust issues.
Key Takeaways for Future Customers
- Confirm fees and payment policies before appointments.
- Keep copies of bills and request written fee policies if needed.
- Be prepared to escalate billing issues to improve customer service outcomes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Low overall satisfaction with consumers citing poor customer service and a high price level at Silk Vision And Surgical Center.
Positive Feedback
Some patients note competent clinical care from Dr. Silk and mention Silk Vision And Surgical Center reviews that praise medical expertise despite administrative issues.
Negative Feedback / Risk Areas
- Recurring customer complaints about front‑desk interactions and responsiveness.
- Concerns over billing practices, unexpected fees, and delayed statements.
- Requests for documents withheld until payment led to frustration and trust issues.
Key Takeaways for Future Customers
- Confirm fees and payment policies before appointments.
- Keep copies of bills and request written fee policies if needed.
- Be prepared to escalate billing issues to improve customer service outcomes.
Turn one complaint into a collective action
Alexandria, Virginia
Unprofessional approach to helping a patient
- Second visit to Dr. Silk; he checked her eye.
- They need a signed transport document and must pay a $30 fee and the bill first.
My wife and I went for a second visit to Dr. Silk the eye doctor.
He checked her eye. We asked if he could help sign a paper so my wife can get help with transportation using a taxi to help her get around. First he said there would be a fee then asked me to pay a bill that is not due until 9/26/15. This was for a July visit but we didn't receive the bill until late August.
So they said they won't send this document in until I pay their $ 30 fee and also the bill.
I told them this is like extortion. I thought they were in the business of helping people.
- Lie that we owe two months got the bill in august
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.