matt l Tbs

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Extortion

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company claims you have to buy a new program from them to operate in window 10 environment. I have an office suite that is 20 years old and works just fine with every windows operating system since.

They claim is BS. Trying to soak you for more money after buying their trashy equipment

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Preferred solution: provide new software that will work with windows 10

User's recommendation: stay away...buyer beware of future scams

Chad D Exo

Incompatible software and Terrible Tech Support

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Sign Warehouse has a big problem with their Tech Support team. They can't or won't provide assistance to customers with legitimate hardware or software questions.

I was assured that LXi12 CNC software is compatible with my Mercury laser. I bought both at Sign Warehouse. Because they lost my email address, I did not receive an invoice or shipping notice from Sign Warehouse. I contacted them again after a week and I had to provide them with proof of my online purchase.

After I received the CNC software, I quickly installed it on an appropriate VISTA computer along with the required laser driver. I couldn't get it to work and I contacted Tech Support at Sign Warehouse. I explained my situation in detail and I asked them for answers to my questions and suggestions. They responded with an assurance that it worked and no answer or suggestions.

I ended up sending three more emails to Tech Support. They answered my second email with another assurance and they ignored my last two emails altogether. Even though I paid for this assistance, the assistance I received from Sign Warehouse is anything but meaningful. It seems they only have one Tech Support employee on their payroll and he's a salesman, not a technician.

Until I find out the solution to this compatibility problem, my laser and software are effectively useless. For proof of software compatibility, search for 'Sign Warehouse Mercury Laser' on YouTube.

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Loss:
$200
Pros:
  • High quality lasers
Cons:
  • Error-prone staff
  • Poor tech support
  • Frauludant claims
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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