SignWarehouse
SignWarehouse Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SignWarehouse has a 2.0 star rating from 2 reviews; overall sentiment is negative with customers mostly dissatisfied over product support and service.
Positive Feedback
Customers note the company sells high quality lasers and prices are described as medium for the market.
Negative Feedback / Risk Areas
- Frequent SignWarehouse customer complaints about poor tech support and software compatibility.
- Reports of staff errors, lost invoices, and billing issues that affect deliveries and refunds.
- Accusations of fraudulent claims and pressure to buy additional programs.
Key Takeaways for Future Customers
- Check SignWarehouse reviews and confirm software compatibility before purchase.
- Document payments and communications to support any billing or refund disputes.
- Expect limited customer service; verify support for your hardware and ask about subscriptions or membership policies.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SignWarehouse has a 2.0 star rating from 2 reviews; overall sentiment is negative with customers mostly dissatisfied over product support and service.
Positive Feedback
Customers note the company sells high quality lasers and prices are described as medium for the market.
Negative Feedback / Risk Areas
- Frequent SignWarehouse customer complaints about poor tech support and software compatibility.
- Reports of staff errors, lost invoices, and billing issues that affect deliveries and refunds.
- Accusations of fraudulent claims and pressure to buy additional programs.
Key Takeaways for Future Customers
- Check SignWarehouse reviews and confirm software compatibility before purchase.
- Document payments and communications to support any billing or refund disputes.
- Expect limited customer service; verify support for your hardware and ask about subscriptions or membership policies.
Turn one complaint into a collective action
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Verified Reviewer
Extortion
- - A new program is needed for Windows 10.
- - A 20-year-old suite works with Windows.
- - User calls the claim false and says they are being charged more.
company claims you have to buy a new program from them to operate in window 10 environment. I have an office suite that is 20 years old and works just fine with every windows operating system since.
They claim is BS. Trying to soak you for more money after buying their trashy equipment
Preferred solution: provide new software that will work with windows 10
User's recommendation: stay away...buyer beware of future scams
Incompatible software and Terrible Tech Support
- - Sign Warehouse Tech Support offered little hardware or software help.
- - They said LXi12 CNC works with Mercury laser, but it did not.
Sign Warehouse has a big problem with their Tech Support team. They can't or won't provide assistance to customers with legitimate hardware or software questions.
I was assured that LXi12 CNC software is compatible with my Mercury laser. I bought both at Sign Warehouse. Because they lost my email address, I did not receive an invoice or shipping notice from Sign Warehouse. I contacted them again after a week and I had to provide them with proof of my online purchase.
After I received the CNC software, I quickly installed it on an appropriate VISTA computer along with the required laser driver. I couldn't get it to work and I contacted Tech Support at Sign Warehouse. I explained my situation in detail and I asked them for answers to my questions and suggestions. They responded with an assurance that it worked and no answer or suggestions.
I ended up sending three more emails to Tech Support. They answered my second email with another assurance and they ignored my last two emails altogether. Even though I paid for this assistance, the assistance I received from Sign Warehouse is anything but meaningful. It seems they only have one Tech Support employee on their payroll and he's a salesman, not a technician.
Until I find out the solution to this compatibility problem, my laser and software are effectively useless. For proof of software compatibility, search for 'Sign Warehouse Mercury Laser' on YouTube.
- High quality lasers
- Poor tech support
- Error-prone staff
- Frauludant claims
Preferred solution: Let the company propose a solution
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