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Complaint

On March 13, 2022. My husband and I went to the Zales store in our area. Its located in Patrick Henry Mall in Newport News, Va. their were other customers in the store, so we waited patiently for our turn. We were told twice that someone would be with us. Two people came in after us, and they were both helped before us, while we continued to wait. I gave them the benefit of the doubt the first time, after the second customer was helped I decided to leave. We left and went to another jewelry store. I specifically went to this location because I found a Vera *** ring that I wanted and couldnt find anywhere else. I went to another store and just purchased another ring. After reading some reviews for this store, it isnt the first time customers have been treated that way. After leaving the second jewelry store I went back and spoke to the manager and I was not satisfied with the half *** apology we were given. In my heart, I think they thought we couldnt afford to buy anything, and didnt service us because of that. I actually spent over $3000 at the jewelry store I ended up going to. So they missed out on the sale and commission. I do not want to speak to the manager. I would like to speak to someone higher up. My information: Ebony Sutton (757) 256-****. I was told a district manager would call me that still hasnt happened.
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ID
#3415439 Review #3415439 is a subjective opinion of poster.
Location
Hampton, Virginia

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Signet customer care

Original review updated by user Mar 08, 2022
The Kay lab scratched my diamond solitaire and the asst. manager at the Kay store and the customer care representative worked together to make this right for me. They were amazing as it was not either of their fault that this accidently happened at the Kay lab yet they went above and beyond to make sure I was taken care of!
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ID
#3391386 Review #3391386 is a subjective opinion of poster.
Location
Knoxville, Illinois

We will see...

Signet Jewelers - We will see...
Signet Jewelers - We will see...
What I had wanted was to be removed from mailings, as Signet owns Kays, and Kays switched a diamond on my wife's ring several years ago. My wife passed away, but Kays still had the audacity to send me a catalog. The catalog reminded me of the turmoil we had with Kays. I asked to be removed from the mailing list and all of their lists, or I would really go public with the diamond swap. The representative of Signet said my name would be removed. So for now I am satisfied. If I do get another catalog next year or after the 90 days. I will really go public with the diamond swap information. Thank you for your help.

User's recommendation: Do not let your diamond ring out of sight and / or take it to an independent jewler for an apprasal after you buy.

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ID
#3325930 Review #3325930 is a subjective opinion of poster.
Location
Scranton, Pennsylvania
Pros
  • At least listened to me
Cons
  • Kays denied all wrong doing

Sell our jewellery-be a vendor

Dear sir,This is Shweta from SHISH JEWEL India.I am looking to have an an appointment with your esteemed organisation in regards to sell the beautiful collection of diamond jewellery that we have in our collection mainly for the US ,UK and Middle East markets. Kindly give an email Id to send you the design files and if you can give an appointment to showcase our sample to you it will be superb.Please support.Your quick action in this regard will be highly appreciated,Thanks and Regards,Shweta-989297****
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ID
#3283247 Review #3283247 is a subjective opinion of poster.
Location
Mumbai, Maharashtra

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I WAS CHARGED AND BILLED TWICE FOR MY ORDER

I PLACED AN ORDER FOR THE AMOUNT OF 129.89 ON NOV 10TH. ON NOV 23 I WAS BILLED AN CHARGED 129.89 AGAIN FOR THIS SAME ORDER # 100004****0536. AN MY NOV 10TH AMOUNT OF 129.89 WAS NEVER RELEASED AN PLACED BACK ON MY ACCOUNT. AFTER CONTACTING ZALES AND MY BANK PLUS DAYS OF BEING GIVEN THE RUN AROUND HERE WE ARE NOW.
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ID
#3115035 Review #3115035 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$130
Preferred solution
Full refund

Extremely disappointing store visit

While shopping at your Greensboro NC store I witnessed the rudest display between 2 employees. There was a young Black women mad at something and was yelling at another employee. This was extremely disturbing, because even when the person who was being yelled at walked away her rude comments continued. This was loud enough for not only me to hear but other shoppers as well. If this is how the staff treats each other, what is said about customers. This incident was at the front of the store, and made me very uncomfortable. I have been in retail before am never have I seen the disrespect to another employee.
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1 comment
#1565918

If you've been in retail, you may have some idea how absurdly high the markup multiplier is on general merchandise ; and even worse on jewelry. The local mall type store is the single worst sort of place to patronize.

ID
#1362514 Review #1362514 is a subjective opinion of poster.
Location
Akron, Ohio
Cons
  • Sad display of employee relations
  • Poor display of team work
Reason of review
poor team work

Service plan cancelled without my knowledge

I have had their service plan for 15 years on my wedding ring, I have had it serviced several times as per my agreement-this last time I was told my plan was cancelled (by me supposedly) and future repairs would not be covered. I was even told by customer service rhodium plating my ring was completed when it wasn't. It sat in the store for three weeks and wasn't even sent out. I wasn't even given the benefit of a phone call telling me they wouldn't send it out. Horrible way to do business and Kay/Jared will never see another jewelry purchase from me. Unbelievable a company in this day and age would try and pull this maneuver and think customers won't share their experience.
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1 comment
#1401105

Ya, if you don't go in every 6 months faithfully they have the right to cancel your agreement. They will say it's your fault because you didn't come in.

ID
#1037470 Review #1037470 is a subjective opinion of poster.
Product
Signet Jewelers Ring Warranty
Reason of review
Poor customer service
Loss
$60
Preferred solution
Let the company propose a solution

Review

I have worked for Zales jewelers for many years. I loved the company and my job. Zales was recently acquired by signet jewelers, the same company who own Jared and Kay's. Since the merger our jobs are threatened on a daily basis. Even if you are achieving your insane goals they set its not good enough and they still threaten. This company rewards cut throat in ethical behavior which creates a hostile work environment.
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ID
#706744 Review #706744 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey

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