Mary H Xbi

Horrible Pool Contractor

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Signature Quality Pools - Horrible Pool Contractor
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If you are looking to get totally screwed; hire Chris Lewis of Signature Quality Pools. I feel it is a moral obligation to warn innocent consumers about this horrible pool contractor. My husband and I purchased a beautiful new home in March 2018. We knew we wanted a high-end, inground pool with all the bells and whistles. We had Chris Lewis come out before we even settled on the house to start planning a project. The project started in May of 2018 with the excavation of a huge hole (that had to be re-dug three times due to lack of management and communication with his team). The concrete was poured to form a pool shell in our backyard. At this point, per the contract written by Chris Lewis, our pool should have been near completion (July 2018); however completion was no where in sight. His crew wrapped up in October 2018 and left my backyard a complete disaster. My backyard was totally unusable, not to mention a complete danger zone. The property was left with a large unguarded/unfenced hole. There were large pointy metal rebarb pieces sticking out from the ground Debris, mud, and, trash was left behind from employees. Sharp objects strewn throughout the mud and grass. He also left a huge excavator along with other equipment on my property for the entire winter season. The crew promised to start back up in March; however, no one showed up. We made multiple phone calls and texts to Chris requesting the team get started. They finally decided to show up months after requesting them because we had a lawyer write a letter of intent to start legal proceedings if the project wasn’t complete. They came and went as they pleased. Some weeks they were not even on site at all. Sometimes the employees even showed up intoxicated. We begged Chris multiple times to just finish the project; however, he kept giving us excuses and empty promises. The whole process of events over the next few months was a complete circus. Chris Lewis only showed up about 4 times to our year- long project. The crew had no idea what they were supposed to be doing because management was never in communication. After months of stress and irritation our pool finally was filled with water in July. However, to date, Chris has still not finalized our job, and has no intent to do so. We had to call the township ourselves to close out permits. Lights are not hooked up, the heater is not hooked up, all the equipment is not hooked up. We are still owed equipment such as a pool vacuum. We also had to have the plaster refinished as it was done incorrectly the first time and was discolored. We are now left with a partially completed pool that we paid over a quarter of a million dollars for.This contractor is a disgrace to all hard working contractors. He is a compulsive liar with no moral compass. Do not ever hire this guy!!!!
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Reason of review:
Bad quality

Preferred solution: Price reduction

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