Tim H Kpu

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Verified Reviewer
| map-marker Dana Point, California

Defective (broken) diverter in a telephone tub fill

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I an a plumber and have a customer with a Telephone tub filler wall mount. The diverter is broken. I would like to purchase a new diverter stem or cartridge. I have exhausted the local parts houses and the online sites that have it all (except for what you need) and would hope you can help. This will be my second attempt requesting help from Signature Hardware and hope you will respond. Thank you
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User's recommendation: Be aware that in the future these valves will need to be serviced. With few parts available for repairs it makes this brand less desirable.

Anonymous
map-marker Knoxville, Tennessee

Missing

Bought something a while back, can't remember how far back, just trying to get some bolts for a item..even willing to pay for them if need be
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Anonymous
map-marker Baku, Baku City

Shamakha Sport Complex - sanitary ware - SIGNATURE HARDWARE

We are Pasha Construction company and we invite you to submit your price offer for the products specified by our designer and which you can supply to us. Please respond on my email, so i can send you our order list. Best Regards, Aygul Pashayeva
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Logan W Pru
map-marker Torrance, California

Stay away from this company

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I am on my third cartridge in a little over a year. I have learned to replace it myself to cut cost. Last one I replaced and it worked better for a week and it’s now dripping again. The labor to replace this will cost more than the whole shower system not to mention finding another brand with similar colors will be very hard. If I add cost of labor to install and rip and reinstall a new system (from another brand ) I will have wasted about 2000 dollars on labor alone. This is a terrible company. Just a shell really probably with overseas vendors as backers and a large call center and nice customer service. But the product is really terrible stay away.
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1 comment
Ladan Jft

I'm sorry to hear you are having continued trouble with your fixture. This is certainly not typical of our products.

Each item is designed specifically for Signature Hardware and backed by lifetime service as well as a guarantee to be free of manufacturer defects for the lifetime of the product. I would be happy to offer additional support and work with my technical support group to help find a resolution.

Please give me a call with your order details and I would be happy to discuss! Best wishes, Jocelyn 859.739.2362

Anonymous
map-marker Corona, New York

Signature Hardware Range Hood Review from Corona, New York

They do not stand behind their product. First they advertise their product falsely then they send a unit that doesn't even last. Its a no name brand unit. I barely use the range hood and it broke down on me. They refunded me the money because of the false advertisement but I'm stuck with a piece of junk that does not work. They refused to pay for the removal or a technician to fix the unit so I'm stuck with paying to have it removed. If they had the right advertisement in the first place I would have never bought it.
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Reason of review:
Bad quality
1 comment
Guest

They are willing to pay for removal of the unit so they have decided to correct their mistake. The issue is now resolved.

Hyman Mrw
map-marker Kentucky, United States

Worst Company in the U.S.A

I bought a small sink from these clowns last month for $199. Upon receipt it was not what they showed online. You just cannot wash your hand in it as it is so small. Send it back with RMA Fed-EX. Little did i know i was going to be charged $44.00 plus !0%re-stocking fee. How the *** does anyone buy from this screwball lying parasitic company. I wish the bastards go out of business ASAP. i don't feel any better having curse them out. They deserve a fat 0 in online stores. Got to be the worst company on the planet. Worse then even the cable companies. i hope everyone read this blog and pass it along. WE all need to further and complain to the BBB. Screw these bastards. BLood sucking cowards. *** them too.
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Reason of review:
Pricing issue
Bailie Cmo
map-marker Erlanger, Kentucky

What you buy is not what you get

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WORST COMPANY EVER. They lied to us about whether or not they could make an item the way we needed it with a drain on the end. The told us it would be 3-5 days, 10 days later we had to go pick it up ourselves, after we had to hunt it down and find out why it hadn't been delivered, from some 2 bit trucking company that ran into our truck with their forklift. So much for free shipping. When we got it home it was drilled in the wrong places. The manager Greg claimed he could get me a refund or store credit because we had to pay our contractors to move all the plumbing in the concrete floor to account for the bathtub being drilled wrong and then after dodging my phone calls and emails for days they let us know that they wouldn't do anything about their mess ups. UNETHICAL DISHONEST CRUDDY COMPANY. The slightly cheaper price isn't worth it, they cheat you. Go somewhere else. TRUST ME, DON'T USE THEM."
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Loss:
$1500
Cons:
  • Them
Reason of review:
Not as described/ advertised

Preferred solution: Price reduction

Johnnathan Yum
map-marker Placerville, California

Signature Hardware - Product not legal

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Purchased a locking mailbox, but after installation was advised by P.O. that box was not legal. The 1" slot has to be a minimum of 1 1/2". They refused to accept a return or give a refund. After review found that many others also were not legal. The Post Office refuses to deliver my mail to this box that does not meet their requirements and is holding my mail until I replace the box. So I am stuck with this "illegal" box and am out the $50 I paid. They were adamant about the fact it was my responsibility to have researched the P.O. requirements and should have known the mailbox would not have complied.
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Loss:
$50
Reason of review:
Not legal mailbox

Preferred solution: Full refund

2 comments
Guest

I did receive a refund from Signature.

Ladan Jft

Thank you for reaching out to us, and sharing your experience with our customer service department. We apologize for any miscommunication and the confusion this may have caused. At this point you should have received a full refund for your purchase.

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mjschall S
map-marker Milwaukee, Wisconsin

Would not accept unused merchandise

I purchased 3 identical items from Signature Hardware. I only used one item and it proved unsatisfatory but took over 30 days to demonstrate it's inferior workmanship. I did not even ask for compensation for the inferior product but I just wanted to return the 2 unused, unopened items. Signature refused to accept the unused items and refused to even discuss options. Communications requesting access to management have been ignored. Every other online vendor from whom I have ordered have either returned the purchanse price in cash or have given credit on other merchandize even months after the orignial order. Now I'm stuck with 2 useless items and I'm out the cash.
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1 comment
Guest

This Customer purchased these toilet seat hinges more than 1 year ago (9/1/09 to be exact). If there is a defect we are more than happy to repair or replace the hinge under warranty.

These hinges are made from brass and we are at a loss to understand how they "fell apart".

However, as stated, we will repair or replace the hinge if it is defective. Sorry, we do not accept returns from 1 year ago.

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