New Reviewer

Signature Alert will do whatever it takes to walk with your money

This frusterated Oregonian educated himself on the workings of a devious business. The name of the game is high-pressure sales and no opportunity to back out. Give and inch, and they are trained to take a mile. Let me tell you how it works. Based in Utah, these clowns travel to 2 or 3 cities each summer for a 'promotional sales event'. They'll set up a temporary headquarters with about 10 sales representatives supported by a team of 5 or 6 installation technicians. Sales reps head out door-to-door and will say just about anything to make it into your living room. IF a sales rep manages a sale, a text message goes out to an installation tech and within 20 minutes he arrives at your door with an alarm under one arm and a drill in his free hand. The technician has been trained to advise you on one or two suitable locations for your alarm panel, and then to put *** in your wall AS QUICKLY AS POSSIBLE. The 30 minute period between handshake and hole in the wall is brief by design - no time to reconsider. Some carry a tub of putty, but repair is offered as a last resort, and only if a doing so will save a sale. No sale, no repair. Technicians are paid per-job, so it's in their best interest to be done with you as quickly as possible. 2 or 3 installations in a day is great money. You have a risk-free 3 day period during which you can try out the system and cancel with no reprocussions. Good luck getting through to anyone inside of that period... chances are your first meaningful conversation with customer service will take place once you're locked into a 60 month contract. This company is currently running in the red. They have illegally withheld commission checks from employees since 2009. As far as Signature Alert management is concerned, lying and cheating are not unethical... they're successful and viable business tactics. If you notice the Signature Alert brand around your city or town this coming summer, do your community a huge favor and speak out. Write your newspaper, call local radio stations... do whatever you can to warn those around you that Signature Alert's promises ARE too good to be true. Protect yourself and your neighbors from a business that rewards all manner of sales, no matter how dirty or deceitful. It's my strong personal belief that our society is just about to outgrow this kind of aggressive, manipulative and misleading business model. The sooner Signature Alert and its brand of filthy business are phased out, the better for all of us.
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#223346 Review #223346 is a subjective opinion of poster.
Greer, South Carolina

Read the fine print

Poorly run company lacking in customer service. They are concerned with their bottom line profits only. They have you sign the initial contract and then automatically renew it annually for a full year without notification. Their the only company I've ever heard of doing this, even cell phone company's don't do this and their the biggest scam artist when it comes to contracts. Then the only time we required their service was when the alarm would not shut off and I had to call three times. Each time I called they said they would send someone out and nobody ever showed. Finally I removed the terminal from the wall to shut it up and when I called the support rep stated "Oh so you don't need help". Yeah thanks for nothing!!! I will never use Signature Alert again and do NOT recommend this company.
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1 comment

After reading this post I checked my contract and sure enough they renew it yearly. I too will be canceling my contract when it is up in July.

Im sick of company's using scam tactics to make their money. Maybe if they ran a good business consumers wouldn't want to leave.

#181932 Review #181932 is a subjective opinion of poster.
Glendale, Arizona
New Reviewer

Signature Alert bunch of lieing thiefs...

My family had alarm security service with brinks comfortably for about a year. A liar by the name of Carlos Luna from Signature Alert came by and offerred a better deal. He lied to my father and I about the shady deals they make. It was supposedly a week long free trial period but was really a 60mth contract or 5yrs! He said that if we were not happy they would refund our money and re-install our old system back in. Not only did he lie to as our old system by brinks was damaged in the process and we have to purchase a whole new system for 300 dollars. The sick *** will not answer our calls an the sorry company will not respond. Do not trust Signature Alert they are liars and thiefs.
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I completely agree. They coerced me into signing on and then would not return phone calls or come back until the contract was beyond the three day rescinding period.

It is a five year contract. Horrible company, liars and theives.


I worked for signature alert for two weeks. It was a complete joke. All they taught us was how to deceive customers and make the sale any way possible.


I completely agree

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#148300 Review #148300 is a subjective opinion of poster.
El Paso, Texas

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