Sierra Springs
Sierra Springs Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sierra Springs has a 1.0 star rating based on 1 customer review; consumers are mostly dissatisfied and recent recommendations cite "Poor customer service/ over charged."
Positive Feedback
There are no positive comments in the available review set and no positive rating feedback reported.
Negative Feedback / Risk Areas
- Customers report long hold times and poor customer service in Sierra Springs reviews.
- Inaccurate billing led to charges for undelivered bottles and escalation to collections, representing major Sierra Springs customer complaints.
- Difficulty obtaining refunds, canceling subscriptions, or resolving auto-ship billing errors was described.
Key Takeaways for Future Customers
- Check Sierra Springs reviews before subscribing and monitor billing closely.
- Be cautious with auto-ship or recurring subscriptions and document all customer service interactions.
- Expect potential delays resolving billing disputes and seeking refunds or account cancellation.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sierra Springs has a 1.0 star rating based on 1 customer review; consumers are mostly dissatisfied and recent recommendations cite "Poor customer service/ over charged."
Positive Feedback
There are no positive comments in the available review set and no positive rating feedback reported.
Negative Feedback / Risk Areas
- Customers report long hold times and poor customer service in Sierra Springs reviews.
- Inaccurate billing led to charges for undelivered bottles and escalation to collections, representing major Sierra Springs customer complaints.
- Difficulty obtaining refunds, canceling subscriptions, or resolving auto-ship billing errors was described.
Key Takeaways for Future Customers
- Check Sierra Springs reviews before subscribing and monitor billing closely.
- Be cautious with auto-ship or recurring subscriptions and document all customer service interactions.
- Expect potential delays resolving billing disputes and seeking refunds or account cancellation.
Turn one complaint into a collective action
Over charged, Not good service.
I have not received service for over 3 months been charged for service I did not receive. I would like credit and cancel my account.
Preferred solution: Full refund
User's recommendation: Poor customer service/ over charged.
BE AWARE OF SIERRA SPRINGS AND WATER.COM COMPANY
- - Poor customer service with long wait times.
- - They billed for 2 bottles not delivered.
- - The bill was sent to collections with no follow-up.
Be aware of Sierra Springs and Water.com company. We wish we would have never given them our business.
Their customer service is horrible. We wait at times over an hour to speak to someone. In addition, they inaccurately billed us and took us to collections over the inaccurate bill. Sierra Springs charged us for 2 bottles they never delivered.
We called their customer service. We were told, it is a mistake and that they will take it off our bill. The customer service representative even stated that it happens all the time. We never heard back from Sierra Springs about this matter.
We leave on vacation and by the time we get back, a Collections Letter from a collections agency about the water bill is in our mail. This is at this point beyond a mistake that is acceptable. Billing mistake, we understand. It can happen.
Taking a customer to collections over a bill we should have never had is unacceptable. We called Sierra Springs several times and no supervisor wants to take the responsibility. I think the public will care that Sierra Springs damages the credit of their customers over inaccurate billing. Especially, since they already knew about it.
We did not receive one email or phone call about this matter by Sierra Springs. They choose to be quiet about it and just send us to collections.
This has been the worst experience we ever had with any company. We have to take now legal action.
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