New Reviewer

Agree with reviews on line avoid at all costs

poor quality plastic junk defective hardware
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ID
#1570284 Review #1570284 is a subjective opinion of poster.
Location
Miami, Florida
Reason of review
Not as described/ advertised
Loss
$8000
Preferred solution
Full refund
New Reviewer

So regret going with sierra pacific windows from Santa Barbara, CA!

poor quality windows and sliders; over priced; very poor service. staff unhelpful from the start. I don't know why our contractor went with this company. Avoid at all costs. poor quality windows and sliders; over priced; very poor service. staff unhelpful from the start. I don't know why our contractor went with this company. Avoid at all costs. poor quality windows and sliders; over priced; very poor service. staff unhelpful from the start. I don't know why our contractor went with this company. Avoid at all costs. poor quality windows and sliders; over priced; very poor service. staff unhelpful from the start. I don't know why our contractor went with this company. Avoid at all costs. poor quality windows and sliders; over priced; very poor service. staff unhelpful from the start. I don't know why our contractor went with this company. Avoid at all costs.
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ID
#1362783 Review #1362783 is a subjective opinion of poster.
Location
Santa Barbara, California
Product
Sierra Pacific Windows Window
Reason of review
Pricing issue
Preferred solution
Price reduction

Will not stand by warranty

Purchased 4 aluminum clad wood windows in The spring of 2016. Once winter hit it was obvious the air was coming through. The windows are poorly manufactured and I have to add V strip and thermal tape to each window. SP representatives came to my house three times with no resolution. All they do is stall, stall, stall. Stay far away from this company.
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ID
#1203570 Review #1203570 is a subjective opinion of poster.
Location
Bozeman, Montana Province
Product
Sierra Pacific Windows Window
Reason of review
Bad quality

Terrible product, terrible service.

If I could give 0 stars I would. This is, by far, the WORSE company I have ever had the unpleasant pleasure of having to deal with in my entire life!!! Their windows are ***! I have multiple windows that have failed multiple times. We've been trying for over a year now to have one large fixed-glass window replaced. They sent someone out to measure, we waited for the est. It never came. We called only to be told they had no record of anyone being sent to our home. I guess we imagined it. They finally sent someone (else). It took months to have the glass cut (???). Installation day (finally!) The ONLY positive thing I can say about this company is the install team was very nice, very polite. They proceeded to set up scaffolding in my formal living room (even tho we had been previously told it would be set up outside). That took over 2 hrs. At some point after that, (luckily BEFORE they removed the current glass) they determined the new glass for the window had been cut too small!! They took new measurements. We waited for a new install date. We informed them we'd be gone the month of May and needed this done prior to that. Instead of an install date, we were given a date for someone to come back and measure AGAIN. Again, we told them the window needed to be done before we left. Needless to say, that didn't happen. The date we were given caused us to cut our travel plans short. We returned home Monday night. The install was set for this morning. We just received a call saying they had a scheduling error and would not be here!! Now we are expected to wait ANOTHER week! And we are expected to pay for this lack of service! DO NOT USE THIS COMPANY!!! If you do, you have no one to blame but yourself.
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ID
#854441 Review #854441 is a subjective opinion of poster.
Location
Encinitas, California
Product
Sierra Pacific Windows Window
Reason of review
Bad quality

Unhappy with Sierra Pacific

My Sierra Pacific windows fogged up and Sierra Pacific did not stand behind their warranty to replace this. Have been giving me the run around. I suspect they count on the consumer not suing them to get their warranty issue resolved. Very slow, difficult and unhelpful. At a different site I had Hurd windows. . Hurd windows had gone bankrupt (reorganization) due to the high incidence of failed windows. Sierra Pacific recently bought Hurd windows. Anyone with a Hurd warranty claim now had no recourse. Sierra pacific bought them, and they are making the sub standard Hurd windows now under the Sierra Pacific name. They never honored or covered the warranty claims of Hurd window owners. Stay away from Sierra Pacific!
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5 comments
#1658795

The warranty purchased with the windows was for 20 years. Your defense of the shady company practices and sub-par windows rings hollow. Again, STAY AWAY FROM HURD / SIERRA PACIFIC, unless you want to keep paying to replace defective windows.

#1658789

Regardless of how many people work at a company, if you make a bad product, you make a bad product. I know numerous people with the same problem, in the same situation.

The resolution to the problem is to stand by your warranty. Which the company is also not doing. So customers have defective products with un-honored warranties.

What - we should be happy about this. STAY AWAY FROM HURD / SIERRA PACIFIC, unless you want to keep paying to replace defective windows.

#1364346

Is Sierra pacific the same company as sierra window concepts?

#1053236

You know, there's a lot of fine people who work at spw so perhaps you should consider this fact before you go off half cocked complaining about them. Regarding Hurd, spi bought them in 2014.

Hurds warranty issue happened in 2008. Specific to your home, how old are your windows? Sierra pacific stands behind their product in accordance with their warranty, so if you're not getting coverage from them you clearly are outside of warranty. Please either provide specific facts to support your argument or shut your mouth!

That's the least you can do if you're going to trash talk an entire company like this. Get your facts straight!

#1681124
@PissedConsumer1053236

Read Anonymous Since you seem to have an "in" with this company perhaps you could help with my 7 cloudy and 15 rotted windows. Any help in getting your so called wonderful company to honor the warranty would be a pleasant surprise.

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ID
#721840 Review #721840 is a subjective opinion of poster.
Location
Richmond, Utah
Reason of review
Bad quality

Windows starting to fog between the panes

In 2007 and 2009 we did extensive new additions to our house. On the first addition, we used Kolbe-Kolbe windows. They were and still are perfect windows. The local dealership ceased for the 2009 addition so we used Sierra Pacific since the interior wood frame design were similar. I would NOT recommend Sierra Pacific to anyone. The second addition used three 8'x4' view windows with multi glass inserts. More than eighteen glass windows were involve. To date about 5 of the glass sections are slowly showing a type of fog on the inner panes. It doesn't look like moisture, but some kind of residue on the glass. Since we're no doubt pass the warranty period with Sierra Pacific I not interested in dealing with the cheap low quality outfit. I had an experience with one of the window right after installation and they weren't easy to deal with.
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ID
#655833 Review #655833 is a subjective opinion of poster.
Location
Portland, Oregon
Reason of review
Not as described/ advertised
New Reviewer

Stay away from Sierra Pacific Windows

The company could care less about the quality of their product, there does not seem to be any quality control. Windows are shipped with cracked casings, adhesive coming out from under the panes, gouges in the wood frames and when you try to resolve the issue, calls are not returned, you are treated in a condescending manner and told that things that happened didn't happen. They have no integrity and no interest in making the customer happy. Sales people tell you whatever you want to hear, go back on their word and then tell you that this is normal.
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ID
#358552 Review #358552 is a subjective opinion of poster.
Location
Benicia, California
Loss
$12000
New Reviewer

Sierra Pacific Windows does not care about their customers

Our house in Tahoe has Sierra Pacific Windows. While under warranty, we needed to replace five windows due to moisture between the panes. At first the company employees were very nice and easy to work with. My problem with them is that it took FIVE different visits and around 12 months for them to complete the repairs. Each time there was a problem. I was okay with it and worked with them to reschedule each time. The last time it was done, was winter. When the snow melted, I saw damage around the trim boards where the glass was replaced. They said that they replace the glass from the inside, not the outside, and took no responsibility. They agreed that the damage could not have been weather or anything else. The only reason to work in that space was for the glass, yet they took no responsibility and told me that it is just a mystery. They could not give me any other reasons why the trim was damaged right where the nails are that hold the trim up. Looks like someone tried to remove the trim by taking nails out, but the wood splintered. They did not help me fix this, and yet agreed with me that no other worker would need to access that area, and it was not weather either. A real mystery, all right. I would not recommend this company to anyone. They do not help you when there is a problem. Do not trust them to enter your house and do window repairs when you are not there. They say they do this all the time and will be responsible for any damage. However, when something happens they deny it quickly. Considering how much money was spent on their windows and French doors in my entire house when it was built, I think they should have better customer service. This company does not stand behind their work. They do not care about their customers.
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6 comments
#715613

Their windows are terrible. We live in incline village and have had 9 out of 14 windows replaced for moisture.

Everyone on this site here is right. When they do repairs, their work is messy and sloppy.

No pride in their product or work. Lots of damage and clean up required by me when they are done.

#312984

Hey glass guy, maybe Madda is just not familiar with the nomenclature and is referring to the "stop". Do you work for Sierra Pacific?

As to the moisture problem. Of the 30 windows in my house, 12 of them had moisture between the glass. Sierra Pacific replaced them. Of the 12 replacements, 8 have moisture again.

I would never buy a window from them again. And when they do replace the glass, you have to patch and paint the stops.

#606015
@PissedConsumer312984

Same thing here. Of the thirty windows in my house, they replaced the glass in 15 of them because of moisture.

Now I have another 7 of those that need replaced again. I should have stuck with Pozzi Windows.

#606016
@PissedConsumer312984

They also tore up the stops pretty bad while doing their replacements. So more putty and paint for me to fix their work.

#240636

Sorry but your complaint doesn't hold water. To say they damaged your trim replacing the glass is like accusing your dentist of twisting your ankle.

Just no need for them to be anywhere near it.

If you truely think they did the damage, sue them. If not, stop spreading rediculous rumors that aren't even remotely close to the truth.

#715501
@PissedConsumer240636

We shall see window guy> I just installed 15 of their doors and windows, about half of them have opening and closing problems. FYI I've been installing windows and doors for over thirty years. So we shall see how well they do and I'll be watching closely to their repair work.

RM Buck

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ID
#196095 Review #196095 is a subjective opinion of poster.
Location
Dublin, California
Product
Sierra Pacific Windows Window

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