Sierra Pacific Orthopedic Center

i made a appointment online, it was for 5/29/2023 with Dr. Matt Simons.

i had to take the day off and when I got to SPOC, it was closed. i called and talked with the exchange which he said you were closed. he said he was going to call me back and let me know if I just messed up on the date. Never received a call back from them.

I called this morning since if hadn't received any sort of call or notification of what's going on. I called today on 5/31/2023 and was on hold for 5 mins (no biggie) and finally was able to speak to someone about the mistake for 5/29/2023. During the call, we were disconnected and no return call. I called back and waited for over 20 mins without anyone ever picking up the phone to say they haven't forgotten.

When i finally was able to talk to someone, they said that i had to do all this all over because it was for my right knee, not my left but when i went in awhile ago for my knees, Dr. Simon did look at the right knee and said that the right will need to be replaced as well. Now, you have a great reputation but not with even trying to schedule something, but you guys messed up on the date 5/29/2023. I'm thinking that I may look at other surgeons because of the way your company is ran.

I have a great friend here in Fresno and said that SPOC and another center have the best surgeons, unless i hear back from you, I will decide who i will go to.

I got surgery from Thaxter and he was awesome. Now, seems that you guys are not really worried about customer service.

We trying to request the medical record and been told we have to pay a fee of $25 dollars, that"s fine, but we want a pre-invoice, they said they do not have pre-invoice, they will write down the amount in the request letter and send to us as a pre-invoice, also told us this is the way to be done for the whole industry, which is absolutely not true. finally, we said ok, we can do that, but your guys really need to create a pre-invoice for the customers, the lady who is the manager of medical record department told us: "I don't need you to tell me how to run my business." What a terrible attitude, we will never go back again!!!!!!