Unclaimed
Shuttlewizard Reviews
83
CLAIMED LOSSES
4
TOTAL REVIEWS
1.4K
PAGE VIEWS
New Reviewer
You've been WARNED!
Yesterday I called ShuttleWizard and spoke with Paulina. She quoted me $135. I called back today to book the trip & Alley quoted me $218! Total FOOLS! Really RUDE folks who need to learn better English. YOU'VE BEEN WARNED!
ID
Reason of review
Poor customer service
Loss
$83
Preferred solution
Let the company propose a solution
Driver and passenger beware!
I was booked to pick up fare at TPA. Fare was $40. When Paulina sent fare details, I noticed they were sending me to the wrong airport for pickup. I contacted the elderly passenger to let him know the flight arrives at PIE not TPA. I found out then that he was being charged over twice the amount they were paying me! I also contacted Shuttle Wizard to let Paulina know the mistake. How does she thank me? By saying I would now be paid $10 less while the customer's price remained the same! Then she cancelled my fare all together! Update: I was blacklisted from any future fares because I wrote this review. Again, driver and passenger beware!
ID
Location
Largo, Florida
Worst EVER!!!!
THE WORST!! No stars. Negative ones if I could. I am a 60 year old world traveler and this is the worst service I have ever experienced with Everyday Ride in San Diego I booked through ShuttleWizard. They subcontract non English speaking unprofessional Uber drivers, present themselves as "professional drivers in private cars" and charge you 4 times the Uber rate. I was yelled at, insisted I was someone I was not, had my luggage thrown into the trunk and they could not remember my first or last name. I had to block their number because they continued to harass me and call me a racist and prejudiced (like it was routine standard line). Use Uber drivers and charge you 4 times the Uber rate who ARE NOT LEGALLY ALLOWED airport curb pick up access like taxis and regular shuttles because they are private cars. Have to walk upstairs and another 300 ft (length of 2 football fields) to "GO TO" the car when MUCH CHEAPER authorized taxis and much cheaper private service professional drivers were right outside the baggage pick up area. Were a half hour late and told me I "did not follow" their instructions and was accused of being a racist. This service is a JOKE and is operated by rude, abusive, unprofessional, non-English speaking people and frauds who cannot remember your first or last name and never heard of customer satisfaction. Customers exist to SERVE them and their inflated non-English speaking uncouth entitled egos. I would give them a negative million stars if I could. You would have a better time or experience walking with your luggage to the airport or hitching a ride on the freeway. If I could use one word to describe this service, I would use "joke."
ID
Service
Shuttlewizard Vehicle Driver
Reason of review
Poor customer service
New Reviewer
Good service
Personally, I prefer to take shuttles than public transport, so I have a large experience. This company booked me a ride to SFO from San Jose. On my way to the airport, the driver was on time and called me 5min before being at my door. The ride was smooth, the car was clean, no surprises. On my way back, I got at 3 am, they called me to verify if I was ready, and got on time too, can't complain. Nice driver and nice ride. Great service
1 comment
ID
Reason of review
Good customer service
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Shuttlewizard
https://shuttlewizard.com