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Website and app are both super buggy. So many issues that I wasn't able to order a scrapbook through either one of them. The app allowed me to create the whole book, but then wouldn't allow me to upload it to actually order it. All of that work for absolutely nothing!...
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1.8
#1022686
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I have been struggling for days to create a simple photo book on Shutterfly's failure of a website. The site arbitrarily logs me out while I am working. It has a load folder button. So, you would think you could click that, go to bed, and get up to find the folder...
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1.0
I didn't like
  • Site does not work
#1018447
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Shutterfly did away with their old video service and started on the "pay" plan - 60GB (or about 1,000 videos) for $19.99/year 300GB (or about 5,000 videos) for $49.99/year Unlimited videos for $139.99/year I opted for the 60GB because the other plans were too expensive...
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#1017627
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Short Review for March 22, 2017, Other

#1024342
I received a scrap book with pictures I don't have on any social media. I have no idea how or who ordered the scrapbook much less how it was paid for. I need to know. Can anyone help?? I'm concerned as to how they have access to certain pictures
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Shutterfly Mug Review

#988592
1.4
Ceramic Mug (11oz) - Black i ordered photo mug back in dec'2016, today it was delivered at the address and mug was all broken. is this the service you are providing? this is seriously rediculous, i have waited 1 month to get this delivered. my all 30$ threw in the garbage Thanks
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Shutterfly Shipping Service Review

#979107
2.1
Shutterfly messed up luv christmas card order. They promised that they would get them delivered by December 22. I ordered them on december 7!!!! It is Christmas Eve and we still have not received the cards:(
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Shutterfly Shipping Service Review

#978749
Probably the worst company I have dealt with, ever! One of my items, ordered in early December, won't arrive until Dec 30th and the other finally arrived today but is in such bad condition that I can't possibly gift it. Their customer service reps give out the same scripted response to every enquirer and communicating with them is beyond frustrating.
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Why did Shutterfly change their website in mid-2016? Their new website is absolutely awful. They finally made it possible (January 2017) to access my address book, but the new website is still painfully slow to upload albums or to access albums. Why did they change...
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Anonymous

Yvonne Yes, I agree: the new website is very complicated and non-intuitive. I've ordered from the company for almost 20 yrs. -- literally THOUSANDS of prints. I too am now looking...

#1014498
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Dear Shutterfly, I Have Been Using Your Service For Years And ALWAYS Received Top-Notch Photos And Great Customer Service. But Something Has Gone Awry At Your Company. A Few Weeks Ago I Ordered Eighteen (18) Full Frame 8x10 Color Photos, You Shipped Me Eighteen 5x7...
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Customer service was not service at all. Had to repeat a very clearly worded request to each person contacted regarding downloading, not uploading, photos. You cannot download your own photos at more than 400 x 600 pixels, which is good for nothing except posting on...
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1.0
I liked
  • That they still had my photos after all these years
I didn't like
  • That they do not offer acceptable downloading
#1004869
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My friend and I ordered a tote bag that had pictures of our cross country team I ordered it using a coupon I received at the grocery store. Shutterfly charged me way back when I ordered in September-October of 2016 and haven't received any details at all . This was a...
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Anonymous

Anonymous Attention ALL - fOR YEARS I WORKED ON MY ALBUMS WITH sHUTTERFLY. dID NOT USE IT FOR A YEAR DUE TO 6 OPERATIONS I HAD, ONE AFTER THE OTHER. fINNALY WENT INTO IT AND what a mes...

2.3
I liked
  • Promos and diverse selection
I didn't like
  • Not getting what i ordered
  • Getting charged and not receiving
#1003566
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SHUTTERFLY I HATE YOUR NEW SITE. I can't find my old albums or folders, I can't do work on a slower computer or slow connection, I can't find anything. The new site is a disaster as far as I am concerned. I just searched for old photos for 45 minutes, I can't find...
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4.3
I liked
  • How to build a photo book
  • Photobooks
I didn't like
  • Ease of site use
  • Site organization
  • Storage of old photos
#1003319
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Shutterfly - False advertising
I received an email coupon stating that there was 50% on hardback photo books. My wife spend hours and hours creating a photo book on Shutterfly's website. We ordered two photo books costing $229.49 each. However, we were not given the 50% discount of $229.49 off....
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2.1
I liked
  • Software
I didn't like
  • False advertising
#1001429
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Contact Shutterfly

Headquarters Address:
Shutterfly, Inc.
2800 Bridge Parkway
Redwood City, CA 94065
Phone:
(386) 523-7529
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I downloaded the Shutterfly app for iPad and there was a banner ad that said free 8x8 book or $20 off. I created my 20 page book and attempted to checkout, it wouldn't let me, so I added an item, still nothing, I added another item and finally I could check out....
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1.0
#995441
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