Shu Uemura Art Of Hair
Shu Uemura Art Of Hair Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shu Uemura Art Of Hair reviews show a 1.0 star rating from 1 customer, 100% unfavorable, and a recent recommendation: don't purchase from their online site.
Key Takeaways for Future Customers
- Expect poor customer service and unresolved online order issues.
- Be cautious about shipping problems and denied refunds or replacements.
- Consider buying in person at a salon instead of using the website.
Negative Feedback / Risk Areas
- Repeated customer complaints about rude agents and unacceptable customer service.
- Refunds and replacements reportedly refused after UPS-delivered packages went undelivered.
- Accounts or orders may be abruptly refused with no explanation.
Positive Feedback
No positive remarks appear in the provided reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shu Uemura Art Of Hair reviews show a 1.0 star rating from 1 customer, 100% unfavorable, and a recent recommendation: don't purchase from their online site.
Key Takeaways for Future Customers
- Expect poor customer service and unresolved online order issues.
- Be cautious about shipping problems and denied refunds or replacements.
- Consider buying in person at a salon instead of using the website.
Negative Feedback / Risk Areas
- Repeated customer complaints about rude agents and unacceptable customer service.
- Refunds and replacements reportedly refused after UPS-delivered packages went undelivered.
- Accounts or orders may be abruptly refused with no explanation.
Positive Feedback
No positive remarks appear in the provided reviews.
Turn one complaint into a collective action
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Verified Reviewer
Poor customer service
- - Customer service is very poor.
- - I ordered a month ago and never received it, UPS shows no delivery, and they refused refund or replacement.
Customer service at this company is very poor to unacceptableadvise to buy Shu Uemura products elsewhere. I made an order a month ago and never received it.
The package was shipped by UPS but never delivered, as can be verified by UPS tracking. The company has refused to either refund or replace the items in the order.
Although the first agent I dealt with said they would do so as a courtesy-that has never happened. Now I am told that they have to make sure that the package really is lost, and their agent has implied that if that is the case the loss will be mine.
Preferred solution: Full refund
User's recommendation: Don’t purchase from their online site
DESPICABLE CUSTOMER TREATMENT
- - Longtime Shu Uemura online customer; only return was for Ultimate Remedy Shampoo and Treatment; order refused with no reasons; staff rude.
I had been a Shu Uemura customer for years, ordering online. In all those years I only made one return: the Ultimate Remedy Shampoo and Treatment were giving me dandruff !
Next time I tried to order online my order was refused. The customer service supervisor I spoke to stated that unfortunately they could not share with me the reasons why my order was refused! They suggested that buy from a salon. They were rude and unapologetic.
I still do not have the slightest idea why they behaved so miserably. Perhaps someone blocked my account for God knows what reason.
L'Oreal is another corporate giant with little respect for consumers who have made them what they are. Just despicable.
Preferred solution: Deliver product or service ordered
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