Gale M Qwf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Colorado Springs, Colorado

Poor customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Shu Uemura Art Of Hair - Poor customer service

Customer service at this company is very poor to unacceptableadvise to buy Shu Uemura products elsewhere. I made an order a month ago and never received it.

The package was shipped by UPS but never delivered, as can be verified by UPS tracking. The company has refused to either refund or replace the items in the order.

Although the first agent I dealt with said they would do so as a courtesy-that has never happened. Now I am told that they have to make sure that the package really is lost, and their agent has implied that if that is the case the loss will be mine.

View full review

Preferred solution: Full refund

User's recommendation: Don’t purchase from their online site



stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I had been a Shu Uemura customer for years, ordering online. In all those years I only made one return: the Ultimate Remedy Shampoo and Treatment were giving me dandruff !

Next time I tried to order online my order was refused. The customer service supervisor I spoke to stated that unfortunately they could not share with me the reasons why my order was refused! They suggested that buy from a salon. They were rude and unapologetic.

I still do not have the slightest idea why they behaved so miserably. Perhaps someone blocked my account for God knows what reason.

L'Oreal is another corporate giant with little respect for consumers who have made them what they are. Just despicable.

View full review
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article