I had been a Shu Uemura customer for years, ordering online. In all those years I only made one return: the Ultimate Remedy Shampoo and Treatment were giving me dandruff ! Next time I tried to order online my order was refused. The customer service supervisor I spoke to stated that unfortunately they could not share with me the reasons why my order was refused! They suggested that buy from a salon. They were rude and unapologetic. I still do not have the slightest idea why they behaved so miserably. Perhaps someone blocked my account for God knows what reason. L'Oreal is another corporate giant with little respect for consumers who have made them what they are. Just despicable.
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#541738 Review #541738 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

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