Shrimp Basket
Shrimp Basket Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shrimp Basket has a 1.8 star rating from 3 reviews; consumers are mostly dissatisfied with service and order reliability.
Key Takeaways for Future Customers
- Check your order on pickup and do your own quality control as recommended in many Shrimp Basket reviews.
- Expect inconsistent food temperature and portions on menu items like gumbo and all you can eat offers.
- Moderate pricing but plan for slow or poor customer service and possible delays getting refunds.
Negative Feedback / Risk Areas
- Frequent complaints of cold, inedible items and missing or incorrect orders.
- Reported false advertising on all you can eat limits and portion changes.
- Recurring customer service failures, including unhelpful staff, manager conduct, and difficulty obtaining refunds.
Positive Feedback
When food is correct it is acceptable, reviewers value location and product variety, and a few customers reported resolved issues like received promotional gift cards.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shrimp Basket has a 1.8 star rating from 3 reviews; consumers are mostly dissatisfied with service and order reliability.
Key Takeaways for Future Customers
- Check your order on pickup and do your own quality control as recommended in many Shrimp Basket reviews.
- Expect inconsistent food temperature and portions on menu items like gumbo and all you can eat offers.
- Moderate pricing but plan for slow or poor customer service and possible delays getting refunds.
Negative Feedback / Risk Areas
- Frequent complaints of cold, inedible items and missing or incorrect orders.
- Reported false advertising on all you can eat limits and portion changes.
- Recurring customer service failures, including unhelpful staff, manager conduct, and difficulty obtaining refunds.
Positive Feedback
When food is correct it is acceptable, reviewers value location and product variety, and a few customers reported resolved issues like received promotional gift cards.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pensacola, Florida
I received a horrible order of Crab Claws that were dry cold and old, and I'm having a very hard time getting reimbursed...
- Two orders of crab claws cost 51.60 and were inedible.
- Refund issues persist and the receipt lacks an order number.
Difficult, and confusing.
I ordered two orders of crab claws for 51.60 and they were inedible. And I'm having serious problems getting my money back.
On the receipt, there isn't an order number. It has Wed 2/21/2024 6 39 PM Check 72-1 Table-4, Micheal G.
Preferred solution: Full refund
User's recommendation: Do your own quality control before you pay for your order.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Navarre, Florida
Questions
- The all-you-can-eat crab offer is $60.
- I was told only twelve single clusters could be ordered.
- I left hungry after paying for all-you-can-eat crabs.
You're all you can eat Crab special for sixty dollars It's supposed to be all you can eat. I was told you could only order twelve single clusters.
That's not all you can eat.
That's false advertising and I was told that after I placed an order for the all, you can eat crabs. What a waste of money I left hungry.
Preferred solution: Clarification, and possibly a refund
Gulf Shores, Alabama
To make it better
The gumbo needs more stuff in it like crab okra etc its nothing but roux and rice has good flavor but they are too cheap to put stuff in the gumbo
User's recommendation: Skip the gumbo
Wichita, Kansas
Service
- Yesterday the 2nd, I ordered a double cheeseburger, fries, and Coke but got a single burger with no cheese.
- Paid $24; could only take one bite.
I ordered a take out meal yesterday the 2nd ordered a double cheese burger fries coke picked it up open it up and got a single burger no double no cheese food tasted like well *** I paid 24 dollars for something to take 1 bite out of do I need to go to the store and *** to them 24 dollar cheese burger is over priced especially when you could not eat it let me know what to do or just show up when more people can I say how *** this is i still got the food still see you today sooniu
User's recommendation: If you don't fix this go somewhere else
Big Rapids, Michigan
Waiting for promotional gift cards
Two days after making the call to Corporate Headquarters, I received the gift cards. Happy they arrived in time for us.
No issues with your service. Thank you.
Linda Bulow
Los Angeles, California
Mgr. At navy Blvd location came to my table and just took my plate before I was finished . My family has been with yall since you had gra,d opening in gulf shores AL. 20 years ago.
- Manager needs training on courtesy and customer needs & satisfaction.
- Removing a customer's plate before they finish eating is unacceptable.
MANAGER NEEDS TRAINING ON COURTESY AND CUSTOMER NEEDS & SATISFACTION. TO REMOVE CUSTOMERS PLATE BEFORE THEY ARE FINISHED EATING IS TOTALLY UNACCEPTABLE...
*** POOR EXCUSE FOR A MANAGER. VERY DISAPPOINTED 
Gulf Shores, Alabama
Food was not hot grits and shrimp were yucky
In perdido key theyve gone to smaller bowls of food but charge the same grits were barely warm and they used popcorn shrimp instead of the regular shrimp
User's recommendation: Go someplace else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pensacola, Florida
Terrible Service
- Long-time customer waited long for food and had an empty glass.
- Food arrived late and not what was ordered.
- Popcorn shrimp was billed but never received.
we live 2 blocks away (9 1/2 mile rd.) and have frequented your establishment many times, you have lost a long time customer, I understand the waitress being friendly with customers and talking with them to make them feel at home, but when another customer is waiting and see's people that came in after them get their food it becomes aggravating and when you do finally get your food it isn't what you ordered and then to top it off my glass is empty!!!
Terrible service!!!! waited entirely to long for some of my food, sat with empty glass and to top it off we had to ask the waitress to remove the order of pop corn shrimp from our bill that was never received and that was after I mentioned it to her and she stated that it was coming right out, good thing I didn't opt for the all you can eat popcorn shrimp I wouldn't have eaten at all
- Food is ok when you can get it
- Service is horrible
Preferred solution: an hour of my life back, decent service, the food I ordered, the planned evening with my wife
User's recommendation: go some place else
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