Anonymous
map-marker Gulf Shores, Alabama

To make it better

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The gumbo needs more stuff in it like crab okra etc its nothing but roux and rice has good flavor but they are too cheap to put stuff in the gumbo
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User's recommendation: Skip the gumbo

Anonymous
map-marker Wichita, Kansas

Service

I ordered a take out meal yesterday the 2nd ordered a double cheese burger fries coke picked it up open it up and got a single burger no double no cheese food tasted like well *** I paid 24 dollars for something to take 1 bite out of do I need to go to the store and *** to them 24 dollar cheese burger is over priced especially when you could not eat it let me know what to do or just show up when more people can I say how *** this is i still got the food still see you today sooniu
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User's recommendation: If you don't fix this go somewhere else

Anonymous
map-marker Big Rapids, Michigan

Waiting for promotional gift cards

Two days after making the call to Corporate Headquarters, I received the gift cards. Happy they arrived in time for us. No issues with your service. Thank you. Linda Bulow
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Anonymous
map-marker Los Angeles, California

Mgr. At navy Blvd location came to my table and just took my plate before I was finished . My family has been with yall since you had gra,d opening in gulf shores AL. 20 years ago.

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MANAGER NEEDS TRAINING ON COURTESY AND CUSTOMER NEEDS & SATISFACTION. TO REMOVE CUSTOMERS PLATE BEFORE THEY ARE FINISHED EATING IS TOTALLY UNACCEPTABLE... *** POOR EXCUSE FOR A MANAGER. VERY DISAPPOINTED Sad
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Anonymous
map-marker Gulf Shores, Alabama

Food was not hot grits and shrimp were yucky

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In perdido key theyve gone to smaller bowls of food but charge the same grits were barely warm and they used popcorn shrimp instead of the regular shrimp
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User's recommendation: Go someplace else

Bernard S Nru

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Verified Reviewer
| map-marker Pensacola, Florida

Terrible Service

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we live 2 blocks away (9 1/2 mile rd.) and have frequented your establishment many times, you have lost a long time customer, I understand the waitress being friendly with customers and talking with them to make them feel at home, but when another customer is waiting and see's people that came in after them get their food it becomes aggravating and when you do finally get your food it isn't what you ordered and then to top it off my glass is empty!!! Terrible service!!!! waited entirely to long for some of my food, sat with empty glass and to top it off we had to ask the waitress to remove the order of pop corn shrimp from our bill that was never received and that was after I mentioned it to her and she stated that it was coming right out, good thing I didn't opt for the all you can eat popcorn shrimp I wouldn't have eaten at all
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Loss:
$40
Pros:
  • Food is ok when you can get it
Cons:
  • Service is horrible

Preferred solution: an hour of my life back, decent service, the food I ordered, the planned evening with my wife

User's recommendation: go some place else

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