Shout Factory Reviews
Shout Factory Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shout Factory has a 1.9 star rating from 6 reviews, with 67% saying they would likely recommend. Consumers note high price levels, excellent library and commissioned artwork, but overall dissatisfaction centers on customer service and fulfillment. Shout Factory reviews frequently mention exchange, refund and cancellation policy problems.
Key Takeaways for Future Customers
- Strong catalog and fantastic artwork make physical releases appealing.
- Expect price points that reviewers call high.
- Prepare for potential delays and limited customer service access.
Negative Feedback / Risk Areas
- Repeated customer complaints about terrible customer service and no live phone support.
- Reports of missing orders, no responses, and problems with refunds and exchanges.
Positive Feedback
Reviewers praise the excellent library, quality transfers, and commissioned artwork on releases.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shout Factory has a 1.9 star rating from 6 reviews, with 67% saying they would likely recommend. Consumers note high price levels, excellent library and commissioned artwork, but overall dissatisfaction centers on customer service and fulfillment. Shout Factory reviews frequently mention exchange, refund and cancellation policy problems.
Key Takeaways for Future Customers
- Strong catalog and fantastic artwork make physical releases appealing.
- Expect price points that reviewers call high.
- Prepare for potential delays and limited customer service access.
Negative Feedback / Risk Areas
- Repeated customer complaints about terrible customer service and no live phone support.
- Reports of missing orders, no responses, and problems with refunds and exchanges.
Positive Feedback
Reviewers praise the excellent library, quality transfers, and commissioned artwork on releases.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Shelton, Connecticut
Resolved: Good company. Customer service a bit hard to reach
The reviewer tried to contact the company before posting this review.
Not applicable. I don’t have any. I figured it out myself because I couldn’t get a hold of anyone.
I purchased a copy of the 4K Midnight Run special edition. When I place the 4K in my player it didnt give me an option to hit Play Movie.
I took out disc and tried again . Frustrated I tried to contact customer service. First could find no number then I found Pissed Consumer site. I found that difficult.
I finally figured out how to fix it on my own an hour or so later by cleaning disc. Fantastic transfer of movie but very frustrating trying to find assistance with my problem.
So Shout Factory good company. Customer service not as good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milwaukee, Wisconsin
Not the most polite or accommodating customer service representatives
- - Pre-ordered a 4K UHD title from Walmart via Shout Factory; no slipcover.
- - Shout Factory won't honor third-party orders; no exception offered.
Shout factory has doubled & tripled down on not making a 1 time exception for me because I bought one of their items from a third party seller. I'm done with them.
I emailed them with my concern two separate times. On both occasions they let me know that they were absolutely, positively not going to assist me in any way whatsoever. Actually somewhat rude about it, in my opinion.
The item was a 4k UHD movie. For major physical media collectors such as my self, we expect pre-ordered Shout Factory titles to arrive with an accompanying "slipcover" for said 4k title, mine did not. Initially Walmart appeared as if they would be able to rectify the situation. However, after several weeks it was apparent that it was for some reason "out of their hands?".
I have been a long time customer of shout/ scream factory. Almost 20 yrs now, so when I contacted them I thought for sure they would lend a helping hand.
Well, boy was I wrong! After contacting them via email twice now. I was told that they very recently used to accommodate purchasers from 3rd party seller's.
But that their policy concerning that just changed. That they will no longer accommodate 3rd party retailers.
I asked if they could please, just this once, make an acception. As I have been a long time faithful and loyal customer. Only for them to respond 2 separate times now with a "canned answer" telling me to essentially go pound sand!!!
Wow, what an utter disappointment!
What ever happened to customer loyalty and being grateful for long, long time customers?
All I wanted was a piece of cardboard with artwork on it, that slips over my 4k disc. Really shouldn't be too much to ask for in my opinion.
Sadly, I will never purchase from them ever again.
- Excellent library of releases
- Fantastic commissioned artwork
- Terrible lack of customer service
- Customer service not at all accommodating
- I expected better treatment after 20yrs of patronage
Preferred solution: A slipcover for the 4k UHD movie that I pre-ordered.
User's recommendation: Don't expect to much from this companies customer service representatives. They have absolutely no idea what it means to go above and beyond for people who have helped to pay their bills for quite some time now.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Missing item from pre-ordered 4k UHD release
- - Phone numbers provided were auto answered and offered no further assistance.
- - Almost a month with no communication from Shout / Scream Factory; disappointed.
Both phone numbers provided were auto answered and in no way, shape, or form allowed any further assistance or communication.
Update: 03/21/25
Almost a month now, and I haven't seen or heard anything from Shout / Scream Factory.
They could have fixed this issue very quickly if they had chosen that path. However, they didn't! I can barely put into words how beyond let down, utterly dissatisfied, and terribly disappointed I am with this once awesome company. How low they have fallen.
Perhaps a might too big for their britches! Please consider treating your long-time customers with a little more dignity by making them feel a little more valuable!
- Great physical media releases
- Completely awful customer service representatives
Preferred solution: A slipcover for my pre-ordered 4k UHD
User's recommendation: Shout Factory / Scream Factory are such an extreme disappointment in the customer service department! I've been a customer for 20 years now, and I have such a hard time wrapping my head around their unwillingness to work with me. I would recommend purchasing your physical media releases elsewhere.
“Too big for their britches”? “Treat longtime customers with dignity”?
Maybe you should be loyal and buy direct from Shout Factory. Don’t misrepresent them or question them not providing fair and integrity-oriented customer service when you aren’t even on their field of play.
You chose Walmart over them. Deal with Walmart.
Dallas, Texas
Complaint
You people should have a telephone where somebody answers the call that's why I'm ticked off every business should have a telephone with a live customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo delivery or customer service
I never got my purchase and they never responded to my reaching out to them. they ignored me. It had been a month and nothing.
- Price
- Terrible lack of customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don't use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn't receive order
The reviewer tried to contact the company before posting this review.
I ordered the second season of The Gene Autry show a couple of months ago and haven't received it yet. I still want it. Please and thank you for your help.
User's recommendation: Shout is right. Extremely poor customer service. It doesn't appear to exist. Purchasing from them will likely cause you to shout in dissatisfaction.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFirst of all I am sorry, but your name of your help line that chooses a vulgar term to describe how a customer feels is embarrassing and is not professional. Also your customer service system doesnotc
I'm not happy with the way your business has not fulfilled my order and you sending it in a timely fashion.
- Price
- Customer service
Preferred solution: Deliver product or service ordered
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Loyal customers don’t use Walmart as a go-between. Credit or not.
I’m sure you could have used the credit in the future.
Shout made less profit by you going through Walmart. Think about it.