Shoretel charges enormous termination fees

As soon as Shoretel got us locked in on a contract, customer service abandoned us. Phone service was Third World quality and went down repeatedly, to which they always claimed no responsibility. Finally, after a 2 day outage this week, during which we lost thousands of dollars in business, we cancelled the service. They immediately replied (fastest reply we ever got from them) with a nasty-gram email addressing me (business owner and check signer) as "Dear Decision Maker". They can take my money but can't even call me by my name. It read: "If, after confirming your cancellation of Services, you decide to alter the close out date you will be assessed a fee of $1000.00." They also want to charge us another $4000 if we don't return a handset that we pay $8 per month for. Total termination fees are $5509.41. I'll never use Shoretel / M5 again.
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1 comment
#788620

Just to be clear, Shoretel is the company being complained about. PissedConsumer seems to have it listed backwards, for some reason.

ID
#464814 Review #464814 is a subjective opinion of poster.
Location
Hartford, Connecticut
Loss
$5509

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