Bait and Switch

On February 3, 2014 I had my first contact with Shore Mortgage, mortgage broker in Troy Michigan, regarding a refinance loan I was seeking for my second home in the Hamptons. I explained to the mortgage broker that I was looking to acquire a loan, which has a lower interest than my current one with Wells Fargo – 6.5%. I stated that I needed a stated asset loan since my income was not enough to qualify. I noted that my liquid assets exceed the amount I was looking to borrow. I added that my credit rating was 800. The broker told me that based on that information he could get me a 15-year loan at 3.5% I said lets do it. As we proceeded over the next couple of weeks the broker continuously changed his story – 3.5% became 4.5% and 15 years became 30 years. Furthermore stated assets became full financial disclosure even though I did not have the income to qualify. It soon became obvious that this was the old bait and switch game. It also became obvious that they were just playing games with me. Why? – I have a great fear of what is going to happen to all the personal financial information that I have given him. I am going to ask the appropriate federal and New York State regulatory agencies to look into this.
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ID
#480617 Review #480617 is a subjective opinion of poster.
Location
Sag Harbor, New York
New Reviewer

Rip Off by Shore Mortgage in Troy Michigan

Update by user Dec 07, 2013

On 11-18-2013 After I submitted my complaint to the BBB in Michigan, Russ Keating responded that PAUL would contact me to complete my refinance and the problem with the loan was problem with the title. THAT IS A LIE.

Additionally, as of December 07, 2013 NO ONE, NOT PAUL, NOT ANYONE has contacted us to correct or refinance or as I requested REFUND MY $475.00 Paid for the Apprasial that they told us to get to close within the next week. They lied to the BBB so that my complaint would read satisfied and CLOSED.I am NOT satisfied and we informed the BBB that once again SHORE MORTGAGE, RUSS KEATNG in particular is full of it and lies out of all part of his mouth.

Original review posted by user Nov 18, 2013
USE ANY LENDER BUT SHOREMORTGAGE] This is the worst company I have ever done business with in 43 years of owing real estate both as an investor and personal home owner.Jarrod Rundle of Shore Mortgage started or Refinance on January 6, 2013 and as of November 18, 2013, it still has not been done. Ever opportunity Shore Mortgage gets they try to ship the blame to me. I have over 161 emails, I have sent and/or received from Shore Mortgage over the 11 months period. Only about 13.2% of them was communication from Shore Mortgage. They are very bad about returning phone calls and hate to committ in writing what they verbally say over the phone.I wait 6 months to hear from ShoreMortgage and finally I had to call them for an update and was told that Jarrod Rundle was no longer working there. I was then assigned to Ed Williams who had not even reviewed my file and wanted me to re-submit paperwork they already had. Other than that he was not a problem except he kept giving me the run around. He was good about returning my phone calls but nothing else happened. Every concerns Shore Mortgage presented we took care of and all ways had to call and ask for an update and closing date. Finally, we asked for our refund for the apprasial they had us do AFTER they had pulled the title work and told us that all the title work was clear and we will close, pending the apprasial amount, ASAP. Once again we were given the run around. The problems with ShoreMortgage are so numerous that it will take about 6 pages of notes I have to list here. When we called and asked for a refund of our fees, Russell Keating was assigned to do closure on our account. He was just as bad, if not worse, than all the others we had dealth with at Shore Mortgage.We called our concerns in to HIS BOSS, Mr. Paul Atpolo an he was polite and assured that he would get the matter solved, he did not. I called today and asked for his boss to settle this matter. Ms. Ann Marquette has been professional and caring during this whole horrible ordeal. My attorney is considering a class action suit if others have the same experience as we have. Feel free to contact me at 469 232-****. Robinson
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ID
#458485 Review #458485 is a subjective opinion of poster.
Location
Dallas, Texas

Beware Naive Consumer

I was given a refinance proposal that sounded good. I was warned by another lender that this company couldn't possibly do what they said because my property would not appraise for the amount Shore was saying they could save me $160 per month for. When I questioned Shore Mortgage about this they said, "We are not a bank, we lend our own money and so have other programs to offer." Well, shame on naive me. Of course my property did not appraise for the suggested amount, as I told them it wouldn't, and the "other programs they had to offer were 1)bring 8-10K to the table 2)save 15 dollars a month on my mortgage. Now I am out an appraisal fee and the time invested. A more sophisticated consumer may have asked the right questions. All I know is they sure weren't volunteering the information and even a naive consumer wouldn't go for their "other programs". Makes me wonder if they profit from the appraisals.
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ID
#444287 Review #444287 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$475

About

Summary

Shore Mortgage helps to refinance, purchase and sell real estate. Loans can be refinanced or purchased, either. There are lots of information for first time homebuyers and tips on government loans. The firm was founded in 1986 and continues its activities at the present time. The clients can apply for the services immediately in the online regime. Store Mortgage also publishes different articles and appears in press releases which are available on the official site. Service rates are available for all site visitors and can be personally detailed with the help of calculators. Clients can reach this company on social networks or by other means.

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