Shore Excursions Group Reviews
Shore Excursions Group Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 customer review; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Positive Feedback
Some Shore Excursions Group reviews mention a previously satisfactory excursion in Grand Cayman, showing occasional positive experiences despite current issues.
Negative Feedback / Risk Areas
- Frequent customer complaints cite poor and limited customer service hours and rude staff.
- Refunds and the Money Back Guarantee are reported as ineffective with unresponsive support.
- Advertising is described as misleading and pricing is considered high for the value delivered.
Key Takeaways for Future Customers
- Expect limited support hours and verify 24/7 assistance before booking.
- Confirm refund and cancellation policies in writing and document issues promptly.
- Compare alternatives if you need reliable customer service or redeem travel vouchers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 customer review; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Positive Feedback
Some Shore Excursions Group reviews mention a previously satisfactory excursion in Grand Cayman, showing occasional positive experiences despite current issues.
Negative Feedback / Risk Areas
- Frequent customer complaints cite poor and limited customer service hours and rude staff.
- Refunds and the Money Back Guarantee are reported as ineffective with unresponsive support.
- Advertising is described as misleading and pricing is considered high for the value delivered.
Key Takeaways for Future Customers
- Expect limited support hours and verify 24/7 assistance before booking.
- Confirm refund and cancellation policies in writing and document issues promptly.
- Compare alternatives if you need reliable customer service or redeem travel vouchers.
Johnson City, Tennessee
Lack of customer service
- - Advertised 24/7 support but hours are 8–5 M-F.
- - Time-zone constraints limit support; Westgate offers 24/7 and travel vouchers.
What appealed to me was the big advertisement stating 24/7 support however, I quickly realized it is actually 8/5 support as you can only get assistance during standard business hours M-F. Not sure how the company believes they can provide adequate and efficient support when they expect you to book excursions in time zones they arent open for, and on days they are also not open for.
Id rather pay more for excursions through westgate cruise and travel at this point. At least they have real 24/7 support AND you can use your travel vouchers/credits.
User's recommendation: DO NOT BOTHER unless you are comfortable handling everything on your own with zero support.
Scarborough, Ontario
Very rude customer service and unbelievable tour time
- - The ship arrival time is known.
- - Tours depart 30 minutes after docking; calling on arrival is the best solution.
Shore Excursion group knows when the ship is arriving at Port yet they are having tours leaving 30mins after the ship dock and the best solution is for us to call when we get there. Why don't they have a tour leaving according to when the ship arrive
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund - Money Back Guarantee
- - No response after contact attempts.
- - Advertised 12 falls; only 3 falls and 2 slides.
- - Full refund requested; guides solicited tips and harassment.
Hello - I REGRET THAT EVEN AFTER REACHING OUT MULTIPLE TIMES VIA THE CONTACT US ON YOUR WEBPAGE THERE HAS BEEN A COMPLETE LACK OF RESPONSE.
I am regular customer with you and I booked 2 excursion tickets for the 27 Damajagua Falls. The excursion details clearly mentions that guests will be able to complete at least 12 of the 27 falls.
However turns out it was completely fake. Our group did only 3 falls and 2 slides. It was complete waste of time and money. The trip back and forth took longer than the actual waterfalls experience.
Additionally the guides at the waterfalls that accompanied us heckled us for tips and in fact stood outside the vans while we were changing to ambush us and kept asking for tips. So we had to tip the guides at the waterfalls and then our driver who was our main contact person. Overall this was a complete waste of money and time and misleading advertising by Shore Excursions to make money. Customers asked if we would be given a refund for the fact that we barely did 25% of the falls and they indicated that we need to get in touch with you for all refund and dissatisfaction matters.
I booked this excursion with you under good faith given I enjoyed my last excursion with you at Grand Cayman but I have to say I was very disappointed by the false advertising. Please address by refunding my money in full and also ensuring that this is fixed for future customers.
- Horrible customer service
Preferred solution: Full refund
User's recommendation: ShoreExcursionsGroup's Money Back Guarantee and their customer service is a complete joke
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