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Shopwig

Shopwig

www.shopwig.co.uk
What is your customer experience with Shopwig?

Shopwig Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Shopwig has a 1.2 star rating from 4 reviews; most customers are dissatisfied, reporting high prices, poor customer service, missing wigs, and widespread requests for refunds.

Key Takeaways for Future Customers

  • Check recent Shopwig reviews before ordering and expect potential delays and refund disputes.
  • Be cautious about payment methods since many customers sought chargebacks after no refund.

Negative Feedback / Risk Areas

  • Customers report not receiving orders and needing refunds, citing poor customer service and unresponsive contacts.
  • Complaints describe poor quality, long shipping, and refusal of proper refunds, labeled as Shopwig customer complaints.

Positive Feedback

Some reviewers said the site is easy to use and wigs can seem good value when desperate, though this is limited.

View full overview ›

Media from reviews

Shopwig@***.market Utterly despicable company only 30% refund offered
Shopwig@***.market Utterly despicable company only 30% refund offered - Image 2
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Show reviews that mention
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Gail P Xhs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Un happy with the service

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AI Highlights
  • Ordered 2 wigs, canceled next day after poor reviews.
  • They charged after cancellation and now charge fees.
  • I asked for a refund to my card; no reply.
Updated by user Oct 09, 2025

Do not buy from this company they are scam im still waiting for my £409 refund.very poor

Original review Sep 24, 2025

Ordered 2 wigs. Canceled the next day after reading very poor reviews.

They received payment after I canceled my order and are now charging me handling fees. I've asked for a full refund back to my debit card. No response about that.

I've informed my bank, who will take action if I get no response within a few days. I wish I'd have seen the poor reviews before I dealt with this company.

Loss:
$400

Preferred solution: Full refund

User's recommendation: Do not del with this company.very poor

View full review
Carolyn M Jrz

SCAM COMPANY.

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NO STARS, just no option not to give one. Ordered a wig .

The worst piece of garbage imaginable. Refuse refund and using intimidating actions to force you too keep it.

SCAM COMPANY.

Loss:
$250
Pros:
  • Easy online
Cons:
  • Too many to mention

Preferred solution: Full refund

User's recommendation: SCAM COMPANY

View full review
Carolyn M Jrz

SCAM COMPANY

AI Highlights
  • Took weeks to arrive and isn't a wig.
  • Quality and fit are the worst; no refund.
  • UK-advertised, but returns go to China at high cost.

Ordered a wig. Took weeks too arrive and doesn't really resemble a wig.

The absolute worst quality and fit.

They will not refund. Offered 10% refund if I keep or resell it.

Advertising as a UK company but say you have to return it to Factory in China at a huge cost s not worth it.

User's recommendation: DO NOT TOUCH THIS COMPANY. IT IS A SCAM

View full review
Donna B Rge

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scam company

AI Highlights
  • UK site wig arrived after nearly a month.
  • Wig is poor quality, wrong color, and too small; replies come from China and 5% to keep the wig is offered.
Updated by user Sep 30, 2023

Shopwig continued to refuse a full refund, my bank have refunded me and said it is up to shopwig to prove they were right in refusing, which they haven't.

Original review Aug 31, 2023

Ordered a wig, supposedly from their UK website, took almost a month to arrive, It is poor quality, wrong colour and far too small. Contacted them by email, all replies are from China.

They want me to keep the wig and they'll give me 5% compensation! I told them legally they have to refund and sent a screenshot of the government guidelines. They sent back how much refund do you want to keep the wig!! Tried the London phone number - invalid.

Checked their company number...it belongs to a totally different company! Avoid at all costs!

User's recommendation: Avoid!!!

View full review
Rosalind W Aah

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No wig and loss of £170,

AI Highlights
  • The reviewer calls the company bogus and says it should not trade.
  • They say most customers are cancer patients and that many were robbed.

This is a bogus company, which should not be allowed to trade, the majority of customers are cancer patients which makes it all the more despicable.

With the amount of people robbed of their money, and plenty of reviews to this effect, how is it they can continue trading, as we have trading standards in this country.

Loss:
$170

Preferred solution: Full refund

User's recommendation: Do not use this bogus company

View full review
Claire M Bcn

I wanted a wig due to hair lose with chemo

AI Highlights
  • Ordered a wig that never arrived and no refund was issued.
  • They stopped emailing after Christmas and did not refund, causing hardship from chemo.

I ordered a wig as I was to loose my hair in July after my first chemo.

The dam wig never arrived and neither did my refund.

They took my money after I could not work and sent me nothing after Christmas they stopped e mailing my reply which was we will look into it over and over again. They had no intention to refund .

They stole my hard earned money when I was so vonerable.

No work no income and no hair due to chemo. That was a hard blow to me and so cruel and unforgiving

Loss:
$150

Preferred solution: Full refund

User's recommendation: Do not even visit this site. Go to a shop.

View full review
Claire M Bcn

So why can they trade

AI Highlights
  • The site takes money for a low or rubbish product.
  • Hair loss was important to them.
  • They want ads stopped and action taken against rogues.

Why is the site still able to take peoples money when they offer low or rubbish product

I wanted it due to hair lose so important to me .

They should be not able to advertise on here. Taking peoples money is a crime. Face book need to sort these rogues out.

Unfair and robbing people with cancer is about as low as you can get.

Loss:
$150
Pros:
  • No good
Cons:
  • No good

Preferred solution: Full refund

User's recommendation: Do not buy never got anything so no pic to add

View full review
Anonymous
map-marker Oxford, England

Replies with the same experience

AI Highlights
  • Thanks for the feedback; the situation is concerning.
  • Claims daylight robbery, no money, emails stopped, and says they should be removed.

Wow thank you everyone for your feed back very interesting , why should these people get away with doing this they should be removed , what can we do about it. Day light robbery from me and no money and now they have stopped replying to my emails all together.

User's recommendation: Do not bother.

View full review
Claire M Efh
map-marker Nonthaburi, Nonthaburi Province

I sent this company £150 for a wig in may as I would loose my hair in June and to date December now have recieved nothing. No wig and no refund.

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AI Highlights
  • Refunds delayed since May with promises but no resolution.
  • Paid for a wig and received nothing, partial refund offered, site shutdown urged.

I ordered in may and now its December and all I get is we will refund and look into it then weeks go by and then its will you accept half the money back. Why should I I paid for a wig and have had nothing , why would you give away money while unable to work due to cancer treatment these people need removing and the site shutting down.

Taking advantage of people who are Ill is as low as you can get.

Loss:
$150
Pros:
  • Seem good value when your desperate for hair
Cons:
  • You dont get your wig

Preferred solution: Full refund

User's recommendation: Do not order from this site

View full review
2 comments
Guest

If you used PayPal you should get your money back..

Guest

Guess what?? You're blessed you didn't get anything from this rogue out.

I ordered three wigs and not one was even close to those chosen. They sent a ginger, grey and blond!

Sorry you have had similar experiences especially in your condition. If you are reading this review NEVER NEVER USE THIS OUTFIT.

View more comments (1)
gosia h

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lack of respond to the enquire regarding the order

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AI Highlights
  • 9 days after order, no dispatch news.
  • Two messages sent, no reply.
  • Phone number on site not recognised.
  • Will not use this company again.

9 days after placing the order no news about dispatching the wig I have ordered. Send two messages to them and no replay.

Extremely poor customer service. The phone number on the website is not recognised.

I will never use this company again. They collect my money no problem but there seemed to be no way of getting hold of the company

User's recommendation: Don’t bother with them.

View full review
1 comment
Guest

This site is China always check the bottom of the web page if there's no phone number don't trust the site.

Anonymous
map-marker Newcastle Upon Tyne, England

Shopwig@***.market Utterly despicable company only 30% refund offered

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AI Highlights
  • Customer paid £142.98 for a real human hair wig that arrived in the wrong colour.
  • 30% refund offered; no postage refund; delays since 2021.
Shopwig@***.market Utterly despicable company only 30% refund offered
Shopwig@***.market Utterly despicable company only 30% refund offered - Image 2

I purchased a for me an expensive real human hair wig for £142.98 from this company. After some weeks of waiting the wig finally arrived.

I was horrified when I opened the package it was totally the wrong colour to what I ordered. they told me the most they could off in a refund was 30%. Since May 2021 I repeatedly asked why only 30% no postage cost to be considered but they repeatedly answered my messages with "Sorry for the delay " I still have not recieved any refund and still getting the same reply.

Proof of payment from my bank

Your transactions Showing: Last 4 months, All transactions, 142.97, shopwigs May 10th 2021

The photo on the left is what was sent the other photo is the colour I ordered. 142.97, shopwigs

User's recommendation: Please keep well away from shopwigs@***t wrong item sent max refund offered 30% of the cost.

View full review
1 comment
Guest

Same with me with exactly the same issues.. rubbish wig , fake looking and could have bought for around £10 from eBay. Do not even consider using this company..l

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