ShopRite
Reviews and Complaints
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Verified Reviewer | East Windsor, New JerseyNot happy costumer
Preferred solution: Apology
User's recommendation: No a friendly store
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Verified ReviewerHarassment
Preferred solution: I want the proper repercussions delivered
Unable to unlink an incorrect email address from shop rite account
Price gouging.....gouging...gouging
User's recommendation: stay away from this store....
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Verified Reviewer | Boston, MassachusettsUnethical butchers?
- Convenience
- Sometimes confusing especially with digital coupons
Preferred solution: Have your butcher department do it properly.
User's recommendation: Return the product if not properly sold.
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Verified Reviewer | Hanover, New JerseyProduce going downhill - Wholesome Pantry is not worth it.
Preferred solution: simply a better bag of apples for my money
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Verified Reviewer | Brooklyn, New YorkOverall I don't have many nice things to say about this dump
Shoprite Ave I, Brooklyn NY -You need to have a PhD in mathematics to figure out the actual price you paid for an item that was on sale. Because their receipt, unlike any other supermarket I shop at, never tells you The Price You Paid.
And since the printed receipt mimics the way the cash register display is, you can't check this at the check out process. This is the ideal way for them to rip you off and it happens all the time. Signage is very confusing. Often you will find an item in several locations of the store, with different signage for it, and it could also be listed in their circular.
Signage when MUST BUY 4 is in the smallest print font often in the only place your eyes will not naturally go to. Manager who just made it up. I asked the manager how could the skirt steak from Australia be on sale and generally so much less in price than the USDA beef. I added, the meat has to ravel here from across the world.
He said, SR has such a fantastic relationship with it's Australian meat suppliers that they are able to offer the customer such as fantastic price. Later in the week, I asked one of the butchers and he told me that was non sense. The Australian skirt steak is of a lower quality than the USDA cuts are. He said, buy it and try it.
You will see. And I did, and it was horrible. Not only was this manager disingenuous, frankly he was stupid. Waiting on the deli line - and when you get to finally be served, they tell you they don't have the item - why don't they post a sign and updated it as deli items become unavailable?
This store is dirty. It is open 24/7, but if you shop while they are restocking the shelves, you will get attitude from the shelf stockers.
User's recommendation: Make a complaint to the better business bureau regarding the receipt I am going to do that today
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Verified Reviewer | Philadelphia, PennsylvaniaTen credit from gift card
Preferred solution: Full refund
User's recommendation: Be true to your ad
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Verified Reviewer | Branchburg, New JerseyI want to complain about the Somerville ShopRite
First of all no one answered the phone at corporate headquarters. Thats my first issue so thats a big problem.
Second of all I went to go check out at self check out and now Im told I cant do that because I had too many items which I didnt have that many but apparently I had a little over 20 items I always Check out my own groceries.
I am faster than the people that work at Shoprite and I bag my own groceries. I do not think it is right for as long as I have been coming here for all of these years that I cannot check myself out, especially when there is nobody at self check out , I would appreciate if someone would give me a call back or at least answer the phone at corporate headquarters
- Cons
Preferred solution: I would like to speak with someone
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Verified Reviewer | Niskayuna, New YorkDidn’t want to believe that I didn’t receive what I was suppose to
Never resolved lost my moneys worth
- Sales
- Good customer support
Preferred solution: Price reduction
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Verified Reviewer | Kearny, New JerseyTrouble with the app
User's recommendation: If you have any issues you want addressed call them directly. Great customer service and you get your issues resolved quickly.
Incompetence
Unfortunately, always a problem there. I bought a package of romaine lettuce.
When I opened the bag. The lettuce had brown spots. I cut it off, washed it and made a salad with onions, peppers,tomatoes, and cucumbers. The next day, I had to throw away salad as lettuce turned brown which ruined the whole salad.
Second problem.
I bought Mr. Clean which was supposed to have a digital coupon. I searched the site 3 times. No digital coupon.
Went to store clerk who checked also. No digital coupon Today, I bought Garnier shampoo. 2 for four dollars with digital coupon. Once again, no digital coupon.
I checked twice. I then put in Garnier. No digital coupon. Once again, I went to store clerk who looked for it.
No digital coupon. Now every time this happens. I have to wait for store employee go to aisle to locate item and price regarding advertised product. I can understand Once in a while an oversight can happen.
But every week. Sorry, unacceptable.
I spend at least 15 minutes extra each time due to their incompetence.
Do people just Not care? It's very frustrating
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wall, New JerseyRude and impolite
- I have used shop rite for almost 40 years exclusively
- I have no idea
Preferred solution: I want those people John and Tee from Wall shoprite learn how to serve people right way. They really gave bad time…
User's recommendation: People, like John and Tee should not serve to the people at tithe store like Shoprite and actually nowhere else.
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Verified Reviewer | Philadelphia, PennsylvaniaDigital coupons
Ant’s imbedded in the loose bagels in the bakery aisle
Preferred solution: Better inspection in the bakery aisle and hand hygiene when handling deli meat
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Nothing like making a complaint on a website that has nothing to do with the company that they will never see.