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1.9 Based on 17 reviews
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After dealing with a change of two insurance companies, I called Shopko Optocal in Belmevue , Ne and was advised tbat the insurance company tbat I signed my grabddaugjter up with was not on board with Shopko Optical.. The lady said that the company would not allow access to their internet programs and it was supposed to accessible since November. Seems to me that someone is not doing his,job.

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I went to the Monroe Shopko to have my eyes checked the end of August & ordered a pair of glasses. I received the glasses in a timely manner but to my disappointment I was unable to see that great out of them - no way could I accept them. So they offered to reorder them using different lenses. I received them & they weren't that much better - I was so disappointed!!! They said that was the best they could do - but offered me readers half price.... Read more

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I went into the Shopko Optical center at the store at 144 th and center in Omaha to get my eyes checked and get new glasses. After getting my glasses I stopped in 3 different times complaining that I still couldn't see . They adjusted them once but kept telling me that I needed to get used to them and learn to look properly out of them. I finally gave up and thought it was me until I made another appt at vision view optical in Omaha where they... Read more

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Janesville Wisconsin Shopko optical is a joke. They charged me for Teflon coating on the lenses, and said that's allegedly supposed to help prevent scratches. 2 weeks after getting my glasses i started noticing small scuffs and scratches. I took them back and brought it to their attention. The lady i spoke with said there's nothing they can do about the issue and can't guarantee the coating. Poor costumer service at this location. Read more

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Bought a pair of saftey glasses at shopko, nose piece came off. They cann't replace it. Asked for new frames. "Their safety glasses, you have to buy a complete new pair. It's illegal to put lenses in a new frame." They can kiss my ***, SHOPKO will never see a dime from me again. Thanks Winona, Mn store. Great customer service.

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I purchased glasses in 2012. They got clouded because the teflon coating wore off. I had the glasses replaced under warranty in 2013. The glasses did the same thing. I put up with it. I just went into Shopko today and I was told I was SOL. The warranty is two years and they can only use a prescription that is one year old to replace your glasses. I told them to take the teflon off the glasses and they cannot do that. Now, I have to get a... Read more

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Called today to try to order my sons glasses since he had lost his. She asked me if I wanted everything the same as his last pair told her yes. She came back on the line and I asked how much she told me $130. I asked if that was after my insurance? This is when she became rude and had a very short tone with me. She said you already used your insurance for the year. I informed her that I used the exam and lenses but not the frame and my plan is... Read more

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Shopko Optical - Paid for glasses and they never shipped them to me. Worst place to go for service and eye care products
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From: Me Sent: Thursday, June 16, 2016 4:42 PM To: service.eyecare@shopko.com Subject: Customer complaint On 5/21/16 I came in for my eye exam. Store 0099 in Onalaska WI. I had picked out and paid for a rather expensive pair of glasses that same day before I left. I told the woman that I travel a lot for work and asked if they could be shipped to my home so I could have my wife overnight them to me where ever I happen to be. She said they could... Read more

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Very dissatisfied customer I bought two pairs of glasses from Shopko Optical and was told I had scratch protection on them I paid over $700 for the two pairs of glasses 1 pair was Harley-Davidson frames 1 pair was plain again I was told they had scratch protection they told me to wait until i got a few scratches on them around three to six months before I brought them in to get the lenses fixed from the scratches I went in after 6 months and... Read more

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I purchased a new set of eye glasses with the very best coatings available on plastic lens. In less than a year I had many scratches. I have worn glasses for over 50 years and this is my first complaint. I went back to the store and was told yes, you did buy the best we have. The glasses were over $700. Too bad was the answer. You may have to buy new lens. I thought the scratch lens had a 2 year Guarantee? I always clean my glasses with the... Read more

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