New Reviewer

Claim #801311 lost parcel. No reaction from chat

Delivery UPS # 1ZX04A170340****60 delivered and signed for on 12/01/2018 at 1:08 pm. Lost in your warehouse, not delivered to Moscow, as it should have been. I have signed delivery note that the parcel was accepted by somebody in warehouse. Please contact me regarding my parcel. I try to get reasonable reply from you chat service already for 2 weeks now. My contact tel +790******** Yulia Panina
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ID
#1426918 Review #1426918 is a subjective opinion of poster.
Location
Wilmington, Delaware
New Reviewer

Resolved: Package not shipped

Update by user Jul 11, 2017

Product shipped after complaint.

Original review posted by user Jun 11, 2017
I payed a shopfan service to receive a book and for ship it to my address, but it's still on the company warehouse. It has already passed more than 45 (forty five) days, and no one answers my emails to explain what happened with the purchase. I am still waiting for a reply, but the consumer assistance on shopfans is terrible. I used the web chat on the website of the company, but they always tell me that my package will be shipped next week. Do not use their service. The company tricks their clients. I hope that the Company contacts me to solve this problem. Thank you.
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Resolved
ID
#1059306 Review #1059306 is a subjective opinion of poster.
Location
Wilmington, Delaware
Service
Shopfans Shipping Service
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Deliver product or service ordered

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