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Verified Reviewer
New Reviewer

Poor customer service

Ordered seats in April 2021 and did not know how long delivery would take (they do not disclose prior to payment). Payment was made and delivery set for August 2021. Later in June 2021, I received a phone call and they deleted the power seats for a non-powered base. Was told my order was still on schedule. After ship date in August passed with no shipping confirmation, I called to check status. New delivery date of October, 2021 with no explanation. Received seats in early October 2021, but mounting bracket was not sent. Seats cant be installed without them. There mistake and I was told they would get them right out to me. Ship date of October 11, 2021. This did not happen. Called back after this date and was told new ship date of October 18, 2021. This did not happen. Called back and was given a new ship date of October 25, 2021. This did not happen. New ship date is November 1, 2021. I doubt this will happen either. I plan to go to a machine shop and have them built at additional expense. I do not trust this company and will never do business with them again. Buyer beware with this company.

User's recommendation: Do not trust this company.

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ID
#3007888 Review #3007888 is a subjective opinion of poster.
Pros
  • Nice seats
Cons
  • Horrible customer service
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Folks needs to know

Quite simply, one of the worst experiences I've endured in retail. Order 536333. Placed on 4/22/2021 receive a call from 'customer support' on 6/23/2021 stating the options I choose that were offered on their website for my chair order were all of a sudden no longer...
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2 comments
#2057432

Thank you for taking my call and explaining the way the situation happened. I am very sorry that happened the way that it did.

Thank you for your insight and feedback. It was helpful and much appreciated.

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ID
#2633816 Review #2633816 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Poor customer service and communication.

I placed an order number 496190 back in June. The order was to ship on 829. I followed up regularly and was told that everything was on schedule to ship. I followed up this week to find out was it shipped and I was told that it is being shipped on 10/8. Absolutely ridiculous due to the fact that Ive called many many times. Now I have an RV with no furniture and it is supposed to be rented for several weeks on September 25. I would not recommend them ever.

User's recommendation: Nonw.

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ID
#2152465 Review #2152465 is a subjective opinion of poster.
Loss
$5
Preferred solution
Deliver product or service ordered
New Reviewer

Really poor customer service

I would be careful of a company that requires full payment up front for a product they are not going to ship for months. I am getting nothing but days of run arounds about why my order is late and when it will eventually arrive.
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ID
#1225485 Review #1225485 is a subjective opinion of poster.
Service
4seating Shipping Service
Reason of review
Order processing issue

Quick replacement of wrong part

Ordered a seat base, received the wrong part (could've been my fault, not sure), but Customer Service Person Fernando Reyes quickly arranged to send me the correct part and pick up the unneeded one. {{Redacted}}
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ID
#1170359 Review #1170359 is a subjective opinion of poster.
Service
4seating Customer Care
Pros
  • Fernando reyes - excellent customer service
Reason of review
Good customer service
New Reviewer

Excellent customer service

We ordered RV seats and had a small hiccup with the order. When we recvd the order it was the wrong color and the customer service was excellent from the first call to when we got the replacement order. John Jasso was the best to work with and very informative, the communication was perfect. He followed up and did what he said he was going to do. He came up with a solution to ship back the seats that were incorrect and get the new ones here before our first camping trip. We have worked on our RV for 2 years to remodel and these seats and quality are awesome!
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ID
#1069192 Review #1069192 is a subjective opinion of poster.
Service
4seating Seats Replacement
Pros
  • Customer service john jasso
Reason of review
Good customer service

Mixed Feelings

First, my review is in no way a reflection on the customer service I received from Richard Valdez. Despite my many questions, and vented aggravated feelings, Richard was always very responsive and went out of his way to assist me--great customer service on his part! However, I was disappointed with other things, although they worked out over time. I was unhappy to learn that the 3-5 Day "Express" items advertised were not. My order placed on Feb 11th shipped on March 27th. It appears there are plans to warehouse some items for express shipment but that hasn't take place. The website is misleading until then. There was also an issue getting fabric samples. It took numerous emails, and two wrong batches of fabric samples to receive the ordered sample. With Richard's persistence he managed to get the person who had the samples send the correct ones. I'm happy to say the Ultra Leather II, although vegan leather, is soft and luxurious. I'm anxiously awaiting the furniture's arrival, thus cannot comment on the quality of the pieces. One curious note is that the couch model changed names from Monte Vista to Belmont while my order was processing--not sure why. All in all, it took six weeks (43 days) for my order to ship. That included time for the shipment from the Chinese factory to La Habra, CA and processing to send to me. Had I been told up front that the order would take that long, I would have agreed. However, advertising something as 3-5 day express shipment and taking 43 days leaves me reluctant to recommend Shop4seats without a few caveats.
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ID
#1026646 Review #1026646 is a subjective opinion of poster.
Location
La Habra, California
Service
4seating Shipping Service
Pros
  • Richard valdez exceptional customer service
Cons
  • Misleading advertising
  • Dont know yet
Reason of review
Good customer service

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