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New Reviewer

Not received items or even email

Shop Black Roses - Not received items or even email
This must be a fraud, never received an email saying the order is being processed not the times of course. They even asked for my ID number when nobody does, they just took the money.
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ID
#2456257 Review #2456257 is a subjective opinion of poster.
Product
Avenue Pants
Loss
$200
Preferred solution
Full refund
New Reviewer

Weird transaction error and charged for nothing

Shop Black Roses - Weird transaction error and charged for nothing
Very confused. I was trying to buy a hoodie from their website but as soon as I was done with the billing info and pressed complete order I got an error message - billing address info was not matched by the processor) and the item remained in my cart. Aside from that nothing else in the webpage updated after I pressed the button and the item still remained in my cart. I presumed that the transaction failed because of the error and neither did I get a confirmation email that a purchase was made nor anything was shown/changed. But when I checked my bank account I was charged from ShopBlackRoses Webster for 35.99 USD. What was I charged for if the transaction did not even go through? Like
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ID
#1509644 Review #1509644 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$36
Preferred solution
Full refund
New Reviewer

Worst online purchases I ever experienced..

I purchased a jacket for my son birthday on January 25th to make sure I would have it for him to open on February 11th. I still have not received the jacket and when I got on the website to check statues it say item has not even been shipped out yet after even was taken out of my account the same day. I contacted customer service and all they said is that it usually only takes 2-3 for processing but they was having longer than usual processing time. and then was told i would receive my shipping tracking number by February 11th and still didn't receive it today.. beware!!!
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1 comment
#1782618

did you get the jacket at all?

ID
#1469617 Review #1469617 is a subjective opinion of poster.
New Reviewer

Resolved: Refund Scam

Shop Black Roses - Refund Scam
Update by user Oct 18, 2018

Update: company made things right and issued a refund.

Original review posted by user Oct 11, 2018
Purchased two seperate orders with this company, 3 shirts and 1 pair of pants not knowing that the items were from China. I received two of the 5 items (1 shirt and the pants) and those items do now fit as Chinese sizing runs very small. After continuous emails to the company and going through Paypal, I was given a refund for the two shirts that I didn't receive but the company will not give me refund information.Everytime I ask they do not respond. They have responded to emails regarding the shirts not received, but it took many emails and a complaint through Paypal. There is nothing on their site that indicates items are final sale and when you click on their returns page, it is blank. I would like a refund for the two items still in my posession that are too small.
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Resolved
ID
#1379010 Review #1379010 is a subjective opinion of poster.
Location
Brooklyn, New York
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$97
Preferred solution
Full refund

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