map-marker Pacific, Washington

Horrible customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered a pair of shoes in July of this year. I have sent multiple emails and left a phone message, but no response. It's been 12 weeks and still no shoes. Super shady to leave people in the breeze, especially if you want good word of mouth. This would be my second pair. Ive had so many compliments on the first pair, but won't be recommending or sharing the business name with friends.
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Don W Efs
map-marker Houston, Texas

Kool Shoos ripped us off!

I would recommend never ordering shoes from Kool Shoos of Arizona. My wife ordered a pair when we we were on vacation. It took about 12 weeks to get them and not until we contacted them did they send. She tried them on and they were way too small. They recommend ordering one size smaller than you wear. She wore them around the house thinking they would stretch. They didn't. We sent them back and they responded we were out of luck because she put them on. We are out $150. Still have not heard from them about any settlement.
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The shoes are soo cute, but they don't return emails, answer their phone or return messages. Don't waste your time or your money

reply icon Replying to comment of Guest-694419

I have emailed a couple of times in preparing to order shoes and have had quick responses both times.

reply icon Replying to comment of Guest-897613

You'll be off!

reply icon Replying to comment of Guest-897613

I got quick responses when I was ordering, but now that it has been the 8 weeks they said it would take I am getting no responses just like everyone else. It looks like it is more like 12 weeks for most people, so all I can do is hope they come in another 4 weeks. It would be really nice to hear from them.


Definitely stay away from these guys. I ordered and never heard from them.

I wrote emails, called etc. Worst customer service experience I've ever had, they do not respond!

reply icon Replying to comment of Guest-681115

I ordered a pair for my daughter in early 11/2017 and a pair for myself mid 12/2017. Wait was to be 6-8 wks.

I have emailed and left voice mail messages numerous times and no one has every responded.

It has been over 4 months and no shoes and no contact. I am looking for a snail mail address so that I can send a registered letter and ask for a refund.Do not do business with these guys!


They did the same thing to me. They said at the beginning that it would take 8 weeks.

After that I tried to call and email but they just would not respond.

The shoes are really cute and very artistic, but the experience was not worth the hassle.

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