2 TOTAL REVIEWS
Horrible customer service
I ordered a pair of shoes in July of this year. I have sent multiple emails and left a phone message, but no response. It's been 12 weeks and still no shoes. Super shady to leave people in the breeze, especially if you want good word of mouth. This would be my second pair. Ive had so many compliments on the first pair, but won't be recommending or sharing the business name with friends.
Kool Shoos ripped us off!
I would recommend never ordering shoes from Kool Shoos of Arizona. My wife ordered a pair when we we were on vacation. It took about 12 weeks to get them and not until we contacted them did they send. She tried them on and they were way too small. They recommend ordering one size smaller than you wear. She wore them around the house thinking they would stretch. They didn't. We sent them back and they responded we were out of luck because she put them on. We are out $150. Still have not heard from them about any settlement.
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