I purchased items from Shoe Buy during the 2015 holiday season and have been receiving unwanted emails one or two times per day ever since. I have used their Unsubscribe link in excess of 100 times and have called customer service to have them unsubscribe me and still...Read more
First off, their shoes take forever to arrive to your home. IF you must return, for any reason,,,,it then takes about a week to return back to their warehouse. They charge a 'restocking fee' AND you'll wait about 6 BUSINESS DAYS to receive your refund (minus the...Read more
50 days after they took my money, I emailed them to see what happened to my order. I got no response and all they did was refund my money on PayPal. Their site says 5 -10 business days for shipping ? Shipping is very expensive and they don't even acknowledge their...Read more
by anonymous #993671
SB misleads the consumer, poor customer service. They will take your money and leave you with shoes that you cannot wear. I made 4 attempts to get a return label, twice within 30 days of purchase. 60 plus days have passed, SB Customer Ser said I can no longer return shoes; even with confirmation of within 30 days of purchase.
Shoebuy Customer Care Review
by anonymous #920194
Horrible customer service. they refuse to respond! Canceled an order an hour after ordering AND 2 days before it shipped. Yet they mailed it anyways and now im stuck paying a restocking fee! Never again
Shoebuy Shipping Service Review
by anonymous #868715
They lure you in with discounts but take forever to ship! Usually takes them a full week to ship even when you upgrade to 2nd day air! How asinine is that? The savings is not worth the trouble.
Short Review for June 11, 2016, Pc_pricing
by anonymous #863997
Just found out the hard way a restocking fee was instituted by shoe buy. I believe that will be my last purchase. Shoe buy will be absent my average purchase of $800. A year.
I bought a ballet wrap skirt throughout the Amazon marketplace in an adult size small - when I got the skirt and tried it on it was immediately apparent that this skirt would not work - it did not cover like other size small ballet skirts do - clearly this skirt was...Read more
I bought dr martens as Christmas present for my daughter on Dec. 14. Today is already Dec 21 and the shoes has not been shipped yet. I almost forgot I bought the shoes. They dont disclose this stuff coz they want your money most likely. I called customer service and...Read more
My daughter wanted this ugg boot for Christmas. I searched everywhere for her size. I was told my order was being processed. I was looking forward to receive these ugg boots any day. They had my daughters size on several sites but I decided to go with Shoebuy because...Read more
Ordered a pair of DrMarten Boots from one of their ebay auctions and use the UK size like their website ask. Boots arrived wrong size. Sent them back with a note. Next day I ordered another pair from there ebay auction and right in their new auction it said to order...Read more
Customer service is terrible. The agent I spoke with could barely speak English and I don't think she cared. I sent back a defective pair of shoes and they still charged me a restock fee of 6.95. I kept asking why I had to pay to restock a defective shoe and she never...Read more
I have been buying shoes online for at least 10 years, I need wide width so it is a little hard to find shoes in stores, especially formal shoes. I finally found a pair of shoes that would look decent with my dress on Shoebuy, I ordered them on 9/30 and they were not...Read more
My shoes are too small in the toe bed. Returning shoes COSTS CUSTOMER $7.00. What a scam! They advertise free return shipping and charge you $7.00. DON'T BY ANY MEANS ORDER FROM THIS DECEPTIVE/FRAUDULENT COMPANY. They will not, by any means waive the $7.00 fee...Read more