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I purchased items from Shoe Buy during the 2015 holiday season and have been receiving unwanted emails one or two times per day ever since. I have used their Unsubscribe link in excess of 100 times and have called customer service to have them unsubscribe me and still...
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First off, their shoes take forever to arrive to your home. IF you must return, for any reason,,,,it then takes about a week to return back to their warehouse. They charge a 'restocking fee' AND you'll wait about 6 BUSINESS DAYS to receive your refund (minus the...
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Product
#1002051
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50 days after they took my money, I emailed them to see what happened to my order. I got no response and all they did was refund my money on PayPal. Their site says 5 -10 business days for shipping ? Shipping is very expensive and they don't even acknowledge their...
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1.0
I didn't like
  • Lousy customer service
  • I didnt like a thing
#987348
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Shoes Review

#993671
1.0
SB misleads the consumer, poor customer service. They will take your money and leave you with shoes that you cannot wear. I made 4 attempts to get a return label, twice within 30 days of purchase. 60 plus days have passed, SB Customer Ser said I can no longer return shoes; even with confirmation of within 30 days of purchase.
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Shoebuy Customer Care Review

#920194
1.0
Horrible customer service. they refuse to respond! Canceled an order an hour after ordering AND 2 days before it shipped. Yet they mailed it anyways and now im stuck paying a restocking fee! Never again
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Shoebuy Shipping Service Review

#868715
2.0
They lure you in with discounts but take forever to ship! Usually takes them a full week to ship even when you upgrade to 2nd day air! How asinine is that? The savings is not worth the trouble.
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Short Review for June 11, 2016, Pc_pricing

#863997
Just found out the hard way a restocking fee was instituted by shoe buy. I believe that will be my last purchase. Shoe buy will be absent my average purchase of $800. A year.
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I bought a ballet wrap skirt throughout the Amazon marketplace in an adult size small - when I got the skirt and tried it on it was immediately apparent that this skirt would not work - it did not cover like other size small ballet skirts do - clearly this skirt was...
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1.0
I didn't like
  • Customer service and false advertising
#978962
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I bought dr martens as Christmas present for my daughter on Dec. 14. Today is already Dec 21 and the shoes has not been shipped yet. I almost forgot I bought the shoes. They dont disclose this stuff coz they want your money most likely. I called customer service and...
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Anonymous

Anonymous That's nothing I ordered January 9th a pair of docs and to this day it's still under "processing" and not shipped which means that it will be a month worth of waiting if they ...

My daughter wanted this ugg boot for Christmas. I searched everywhere for her size. I was told my order was being processed. I was looking forward to receive these ugg boots any day. They had my daughters size on several sites but I decided to go with Shoebuy because...
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1.0
#974799
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Ordered a pair of DrMarten Boots from one of their ebay auctions and use the UK size like their website ask. Boots arrived wrong size. Sent them back with a note. Next day I ordered another pair from there ebay auction and right in their new auction it said to order...
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1.0
I didn't like
  • No satisfaction
#969325
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Customer service is terrible. The agent I spoke with could barely speak English and I don't think she cared. I sent back a defective pair of shoes and they still charged me a restock fee of 6.95. I kept asking why I had to pay to restock a defective shoe and she never...
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#960302
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I have been buying shoes online for at least 10 years, I need wide width so it is a little hard to find shoes in stores, especially formal shoes. I finally found a pair of shoes that would look decent with my dress on Shoebuy, I ordered them on 9/30 and they were not...
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My shoes are too small in the toe bed. Returning shoes COSTS CUSTOMER $7.00. What a scam! They advertise free return shipping and charge you $7.00. DON'T BY ANY MEANS ORDER FROM THIS DECEPTIVE/FRAUDULENT COMPANY. They will not, by any means waive the $7.00 fee...
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I didn't like
  • Getting screwed on return shipping
#919733
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