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Update on delivery status

Hi, My name is Margarit Vera. On 1/24/2022 i made a purchase on your website in the amount of $114.43. I did receive the two jackets and two side bags but i haven't received the sneakers. I would like to know when they will be arriving. They are a birthday gift and i would like to give him the sneakers on his birthday (Saturday) Here is the information that i got from my bank statement: Posted Transactions 01/24/22PURCHASE AUTHORIZED ON 01/21 SHOEBACCA, LTD 888-446-**** TX S382021****66660 CARD 2128 $114.43 Best, Margarita
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#3324552 Review #3324552 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Resolved: No Order Confirmation

Update by user Jan 18, 2022

Company fixed the issue and I have been provided with product or service ordered. Not really sure, but I think it was some kind of glitch between my payment company and it getting to ShoeBacca. Possibly my connection went down at exactly the moment when I "pushed the button"; that kind of stuff has happened to my remote locale before..

Original review posted by user Dec 18, 2021
Hello - I ordered a pair of Muck Hale womens boots. The SKU number is HAW-1HB, the size is six, the color is black/gray. I received no confirmation that the boots were ordered or that they are being shipped or anything. And yet, PayPal has started to deduct moneys. Something is wrong. Now, I am locked out of my account. Please fix, or I will have the order cancelled Susan

User's recommendation: Always be careful!!

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ID
#3173636 Review #3173636 is a subjective opinion of poster.
Location
Valley Cottage, New York
New Reviewer

Change the size of the shoe ordered

2.0
I was told that I could not get a exchange or return th So I would like to know what are you guys going to do about the refund or can I exchange the shoes For the right size.

User's recommendation: Undecided right now.

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#2644529 Review #2644529 is a subjective opinion of poster.
Loss
$60
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

No.refund or exchange only on the gift card I used that I had lost

1.0
Purchased 2 pair of sneakers they sent wrong sizes and ladies sneakers I returned the items immediately the only way they.will.refund my money is on lost gift card no exchange of products for there mistake or paper check.so.I am trying very hard to get a replacement card if I do there better be money on it. I believe the scammed me out of my money. Buyers Beware!

User's recommendation: Don't buy products they may no be correct order.

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#2533361 Review #2533361 is a subjective opinion of poster.
Location
Saint Cloud, Minnesota
Loss
$75
Preferred solution
Full refund
New Reviewer

Irresponsible handling returns

On 6/13/19 i purchased 2 prs of sneakers. 1 wk later i called requesting a return shipping label be mailed to me. 2 wks later i received a paper with instructions on how to print label. I called & let cust. Svc know i was not sent the return shipping label but rec'd instructions on how to print one. They said they would send it. 10 days later i rec'd another paper for how to print label. I called again cust svc & let them know. Said they would send it. Finally got it 10 days later. Mailed out the shoes. I called 2 wks later. Said to me shoes were rec'd. Refund already issued. I called today July 19 . .said to me error from their part that refund did not go thru. Will issue another refund; to wait another 5 to 10 bus days. One thing after another going wrong. What so many errors processing the refund? There were experts in taking the money out of my card quickly . .why all the drama to put it back ? ? ?
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#1593413 Review #1593413 is a subjective opinion of poster.
Pros
  • Good price
Cons
  • Return processing too many errors
  • Too many errors with return processing
Reason of review
Return, Exchange or Cancellation Policy
Loss
$85
Preferred solution
Full refund

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