2 TOTAL REVIEWS
I ordered "Shock it Clean" on 03/15/09. Now, 9 weeks later, and still no product!!! I have sent 3 emails to them without one reply. When I call their "customer support" phone number, 1-86*-961-****, during the stated "business hours", it rings and rings without it being answered, nor even as much as an answering machine coming on. The whole thing SUCKS!!! I am out nearly 30 dollars and no way in sight of receiving a refund, nor getting the product I ordered. You would think that, with all the money they spend on their info mercials, that they could afford decent customer support.
San Diego, California
Shock-it -Clean; not good customer service
Ordered Shock-it-Clean and they sent it right away. UPS couldn't find our house and sent it back. I called Shock-it-Clean and asked them to resend it on 7-29-08. Called 8-4-08 and they said it had been sent 8-1-08 and for me to call back next day to get a tracking #. Called again 8-5-08 to get a tracking # and they told me it it couldn't be shipped until next week. Called 8-19-08 and they told me they couldn't ship it until 2 - 4 weeks from 7-29-08 (original reship request date, company policy). Called 8-28-08 they said call back 9-5-08 if not received. Called back 9-5-08, still not received. Said it was authorized 9-3-08 to call back next week. Even tho they said 2 - 4 weeks they would not even consider sending it as soon as 2 weeks and kept insisting it can't be sent before the 4 weeks. It is 9-5-08 and it still hasn't been shipped!
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