Bobbie E Pan

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Have not received order

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ShineOn - Have not received order
ShineOn - Have not received order - Image 2
ShineOn - Have not received order - Image 3

Not sure what happened to my order. I never received an email on confirmation or tracking, but I do have a receipt from where it was purchased through the Shop app.

I've tried multiple times to contact the store and company and have been unable to get any help from anyone. So, as of now, no one will get a good review until I have something good to report.

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Loss:
$44

Preferred solution: Full refund

User's recommendation: Don’t purchase anything from this seller or the store

Tyon Dls

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Want to know who sent my beautiful gift.

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First, it was too long a process to actually make the call.

Second, it took 15 minutes to get to customer service.

Third, I could not get an answer to my question because I refused to give my email address (which they already had, anyway!).

Fourth, I wonder if this is a scam!

We love our gift, but the lights don't go on. I never even had a chance to tell him this!!!

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Resolved
Patricia V Upa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Independence, Missouri

Resolved: Question on necklace

ShineOn - Question on necklace

I ordered 4 grandson necklaces. 3 of them came with a rope chain and one is a regular chain.

They are supposed to be all rope.

These are a Christmas gift. And I would appreciate if you would send me a rope chain for the one that does not have it.

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User's recommendation: Make sure you get what you ordered

Rita S Ubb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing order

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ShineOn - Missing order

DI ordered bath and body works on Nov 9th and the amount was deducted from my bank account for $39.70. I have tried contacting the phone number that is connected to the bank withdrawal and no one returns my calls.

Same with the email address, no response.

I believe they are fraudulent and I wouldnt order from them. I am really pissed off that they can get by with this.

View full review
Loss:
$40
Cons:
  • No follow up
  • No customer service
  • No responses

Preferred solution: Full refund

User's recommendation: Don’t buy from their website

Rita S Ubb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing order

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ShineOn - Missing order

They do not answer calls or respond to emails. I have called and emailed several times to no avail. I will be contacting the BBB also.

View full review
Loss:
$40
Cons:
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: Do not but from Shineeon

Tylar G

Took money off my card and didn't order anything. Can't reach this company in anyway I try.

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I haven't ordered anything from this company and money was taken off my card.Theres no way to reach them They are a fraud. I have taken legal action as of today.

I don't have a tracking number and have tried for days to talk with someone to resolve this situation.

They will not get back with me. I'm sure I'm not the only one.

View full review
Loss:
$48
Pros:
  • Non
Cons:
  • Sorry service

Preferred solution: Full refund

User's recommendation: Don't buy anything from them.

Patricia V Upa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Question on necklace

I ordered 4 grandson necklaces that 3 have a route chain and one a regular chain. I need them to be all alike. Please send me a rope chain this is christmas gift and they are brothers

View full review
Pros:
  • Nice stuff
Cons:
  • Doest send correct chain

Preferred solution: A rope chain for 1 of the 4 grandson necklaces i ordered

User's recommendation: Make sure you get what you ordered

Anonymous
map-marker Columbus, Ohio

Checking order

Have not received my order or any notification.

Order was placed Dec. 1

For perfume in the amount of 59.90 with a visa.

For: Linda Bell

3114 Whitney Beach

Beaverton, Mich. 48612

View full review
Tammy R Xec

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order

No one will answer phone. Order incorrect.

And I cant get in touch with no one. I guess I was just scammed by Belesme

View full review
Loss:
$44

Preferred solution: Full refund

User's recommendation: Do not order with out showing number

Philtrina C

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Didn’t get confirmation on when I get my order

ShineOn - Didn’t get confirmation on when I get my order
ShineOn - Didn’t get confirmation on when I get my order - Image 2
ShineOn - Didn’t get confirmation on when I get my order - Image 3
ShineOn - Didn’t get confirmation on when I get my order - Image 4

I placed an order and I still waiting on confirmation on when I get my order I have reach out 4 time still dont no where my order is.

View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Make sure they send you when your order will arrive

John H Bhq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Password

Bad customer service never got an email back and when I called the number went to message stating voice mail full

View full review
Loss:
$45

Preferred solution: Full refund

Anonymous
map-marker Houston, Texas

Issues with account

I am having trouble integrating my ShineOn account into Shopify.

I need assistance with this matter since I am stuck from opening my store.

I hope someone can contacted me to walk me through on the next steps.

I hope to hear back soon.

Thank you in advance.

View full review
Anonymous
map-marker Saint Louis, Missouri

I had bought two different dog tags one for my son and one for my daughter I've only received one set I paid for two can you help me can you help me?

I'm not sure what happened I've only received the one set of dog tags for my son but I paid for two. One was for my daughter.

View full review

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Anonymous
map-marker Clarksville, Tennessee

Having trouble syncing my products to Etsy

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I keep having an error that says weve noticed youve changed your email on Shopify store. You may update your email registered with the app here.

When I click app here it opens a new page showing my correct email. I never changed my email.

After re-typing in my email and clicking the connect Etsy button I then click allow access and it says the sink from Etsy was successful. But then I go back into the product and I still keep getting the email registered error.

I would like for someone to reach out to me that can help.

View full review
Bruce L Ycz

Incompetent and Disrespectful!

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ShineOn - Incompetent and Disrespectful!

Shineon.com has earrings I ordered (https://www.shineon.com/products/fishing-hook-earrings?variant=141********) - I waited over 5 weeks to get them and when I got them, one was great and the other one was distorted/stretched.

So I sent them an email indicating this and they told me: "By the information you have provided on this item, there does not appear to be any defect or quality concerns."

They are attempting to disregard their lack of quality and workmanship by dismissing my complaint - I paid over $50 for these and they should BOTH BE THE SAME SIZE AND WORKMANSHIP.

I've attached a photo so anyone can CLEARLY see they are NOT the same! I told them they better get me a replacement or I take legal action - I will not tolerate this!

View full review
Loss:
$25
Cons:
  • What i received and the dismissal of my legitimate complaint
Reason of review:
Damaged or defective

Preferred solution: Deliver product or service ordered

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