Kiah Xvn
map-marker Pembroke Pines, Florida

Bad Product from Sherwood Bedding Group-Limited-Oasis Resort King Mattress

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Feb 28, 2016

So HAPPY to get rid of the Sherwood mattress, but warranty would have restored my faith in the mattress business. A new mattress arrived today and hope this will be a better choice, serta perfect sleeper- springview- king.

Original review Jun 13, 2015
I purchased a king size mattress from Mattress Firm in Pembroke Pines May 2013. Within the first year noticed significant sagging of up to 1.25", lump in center, floating long thin fibers from the mattress, and the mattress is generally shaped like a wedge with voided space/supports at head and foot areas. Inspection from Mattress Firm (I paid $25 fee) did not approve my claim due to not meeting the minimum of 1.5"+ for sagging, but they did not accept any of my other complaints (apparently not covered in warranty). My attempts to call the Sherwood Bedding company have gone unanswered and my recent call to Mattress Firm's manager of customer service has resulted in no return call. BAD PRODUCT and warranty does not take other issues into consideration.
View full review
Loss:
$752
Cons:
  • No response after calls and emails
Reason of review:
Warranty issue

Preferred solution: Price reduction

1 comment
Guest

Very true same issue!!

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article