Sherri Hill Reviews

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Cleaning

My daughter wore her Sherri Hill dress this past Friday, 05/17/19. The dress looked fantastic. My duaghter stained the dress however during dinner. The label on the dress reads no dry cleaining and no spot cleaning. The dress does NOT have any beading. There must be some way to clean this garment properly. Kindly request Sherri Hill contact me to address/resolve.
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ID
#1537869 Review #1537869 is a subjective opinion of poster.
Location
Chicago, Illinois
Product
Sherri Hill Dress
Reason of review
Damaged or defective
Loss
$700
Preferred solution
Deliver product or service ordered
New Reviewer

Senior prom ruined

The zipper in my over $600 Sherri Hill prom dress broke 45 minutes before pictures with my best friends on the day of my senior prom. It was difficult to zip at store and was told " this happens with these dresses". My grandma was able to sew me into my dress but I barely made it to school in time to board bus for prom and missed pictures with my best friends . My make up was ruined because I was so upset. This is my 3rd Sherri Hill dress that I have purchased and mom says she will never buy another for my little sister. So upset and devastated that my perfect day at the end of my senior year was ruined by a defective zipper on an expensive dress.
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ID
#1523274 Review #1523274 is a subjective opinion of poster.
New Reviewer

Very Disatisfied, unhappy.....

In the process of getting my daughters dress in which we paid a little over $1000.00, I requested to have a new one ordered I was told there were no more available on line which was a lie they said it was Sherri Hill and their system that was not communicating and that it would be corrected to show the correct amount and size available and STILL has not been updated, they gave me excuses and now they told me that we either have dress altered to fit my daughter or we are stuck with the dress because they will NOT give a refund nor store credit. NEVER again..... Sherri Hill needs to do something about this in order to have happy customers especially with the process of their dresses.
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2 comments
#1927390

Very bad quality and horrible customer service at the store.

#1927388

Did they do anything for you since then?

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ID
#1499568 Review #1499568 is a subjective opinion of poster.
Location
Norfolk, Virginia
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1000
Preferred solution
Full refund
New Reviewer

Good so far

I purchased a red ball gown from a local boutique. I need to have the dress cleaned. The label says do not dry clean or wash. Do you have suggestions on how to clean it? Thank you, J Beretta
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ID
#1498265 Review #1498265 is a subjective opinion of poster.
Location
Montevallo, Alabama
Reason of review
No problems

Sherri Hill - Poor Quality Dresses Review from Walnut Creek, California

Sherri Hill does not stand behind the workmanship or quality of their dresses! I had an issued with one of their authorized dealers who either shipped me a fake or sent me a used dress with quality issues! I spoke to Kate at Sherri Hill and she expressed they don't talk to consumers! She didn't care to hear about the authorized dealer that represents them! In addition, when I explained to her all the flaws in this dress, she stated workmanship varies and that doesn't mean it's not authentic! I was amazed and asked to speak to a manager and was transfer to Kim. Kim reiterated to work with their authorized dealer. She stated if they are willing to give me my money back, she couldn't understand the issue! Well the issue is that as a designer and manufacturer, they should be concerned of how their company is being represented! If their authorized dealer is potential selling fakes or floor samples as new and with tags and the product arrives not as sold, the designer/manufacturer should further investigate and perhaps remove this dealer from their program. Fact is they don't care of how they are being represented so beware of buying Sherri Hill dresses as workmanship and quality is NOT their priority and remember they don't talk to consumers or take complaints! What a way to be a reputable designer and manufacturer that holds their authorized dealers accountable?!? Now wonder there are so many fakes being sold out there!
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ID
#524444 Review #524444 is a subjective opinion of poster.
Location
Walnut Creek, California

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