Elena D Zde

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refusing to send me back my deposit in amount of $1,196.t of

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Shermanstravel - Refusing to send me back my deposit in amount of $1,196.t of
Original review Mar 06, 2024

viajaresmisueno

Very disappointed and dissatisfied

Review of UTOvacation

Reviewed January 30, 2024

I am writing a very negative review about UTO sherman travel. I booked a 19 day tour of Thailand in 2022 and gave them $1,190.00 deposit on 20/19/2022 and $300.00 on 11/2/2022.

To date, I never received any emails or any communication from them regarding anything or a reminder to pay the final deposit. Today I called them. They told me that I had missed the final payment on 10/2023, that my tour was canceled, and they would not refund my deposit. I tried asking for a supervisor and was denied access.

Winnie on the phone kept repeating like a parrot "no one is available " she kept me on the phone for an hour. I told her it was my birthday month, that I am disabled and retired. She refused to transfer me to a supervisor and told me that I had forfeited my deposit. Then I heard a click and was directed to a machine to leave a message.

Before leaving a message, a recording said "don't leave a message because we won't hear the message", then a beep to leave a message. Who can understand this? This is the worst company to deal with. Not only they do not send you an email to remind you that full payment is due but they are counting on the fact that you will forget so that they can keep your deposit.

I should have read the bad reviews before I made this reservation.

I should have also read that they are not BBB certified. That should have told me everything!!!

View full review
Loss:
$1490
Cons:
  • Do not use uto sherman travel

Preferred solution: Full refund

User's recommendation: DON'T USE UTO SHERMAN TRAVEL

Travel Agencies Expert Talks

Travel Tips: Airbnb VS Traditional Renting

Oct 30, 2020

Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? Mary Branum, a vacation rentals expert, shares her tips on how to look for places to stay, what are the best vacation rentals websites, how to avoid scams during bookings, and what to do if you face some issues.

Read full article
Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article