Anonymous
map-marker Tupelo, Mississippi

Need bolts

They refuse to answer the phone and or call me back after multiple voicemails I just need some *** bolts man

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2 comments
Guest

Shermag is out-of-business.

Guest

Shermag is out-of-business.

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Anonymous
map-marker Hawthorne, California

End table

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Just trying to find a replacement. Any leads how to acquire one? Looking online but can't find any other company information?

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User's recommendation: Write down customer service numbers and file them.

Flo H

New cushions

I would like to order new cushions for my rocker and ottoman that I purchased from you. Please get back to me my number is 917-440-**** in the United States

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Preferred solution: New cushions

Anonymous

Rocker bearing broken

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They never responded or acknowledge my issues Sent several email but no response Dont understand why company doesnt care

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User's recommendation: Don’t bother

Betsy D Xoi

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Verified Reviewer

Gift -- internet doesn't work

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I cant get on site to get my gift. I would be happy with Amazon gift certificate or car phone mount . Satisfied with pillows but frustrated trying to get my gift.

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Preferred solution: My free gift, the Amazon gift certificate or car phone mount.

Jesusa Dlc

Defective item

Shermag - Defective item

Recently got this chair as gift. The chair looks defective as it is very forward and pushes the person sitting on it forward versus letting a person lean back as what these chairs normally do.

It’s extremely uncomfortable to sit on and using the foot rest doesn’t help. It does not feel right sitting in this chair

I would like to have this taken care of and possibly exchanged.

Thanks in advance

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Reason of review:
Damaged or defective

Preferred solution: Exchange

Anonymous

Missing parts

I received one your rockers Model #37427KD

upon opening the box and going through it all I noticed that part E

the 2 Middle Wood Braces are missing.

Could you please send me Part E x2 so that I can put my chair together.

Thank you! Verba Yoder 13405 Harrison Rd Apple Creek OH 44606

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Phil F Kmv
map-marker Fort Wayne, Indiana

Need parts to fix glider

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Our glider broke and we are trying to get replacement parts. The item number is 37179CB.02.0185.

We basically need to repair the bottom of the rocker. Please contact us to we can find out what we need and how much it will cost.

The glider has been broke for a year. No one will help us with parts, or let us replace it with a new one without cost.

Please help us.

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