Alibaba - **Beware** If you buy from a supplier and you dont get exactly what you paid for you have no where else to go for help

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After making a purchase from a supplier I found that they sent me the wrong product and after I told them that the product that was sent to me was defective as well as not what I had ordered the supplier ignored my emails for 2 months until I contacted him through the Alibaba website. They wanted me to pay the shipping and send it back to them. I sent them videos and pictures and described exactly what was happening . When I went to launch a complaint/dispute about this supplier the help center did not work and it has been weeks that I have been trying. I also tried with different browsers. The dispute/complaint website times out as well as the help center. Very convenient I think. There is no other way that I can see for me to get a hold of someone there and complain about this.
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  • Bad customer service and business practises
Reason of review:
Bad quality

Preferred solution: Full refund

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