Manufacturer: Shellpoint Mortgage Servicing Category: Loans Clear all filters (4 of 4 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
This is an update on the complaint I filed with Shellpoint.A brief reminder of my complaint. Shellpoint was billing me incorrectly. My loan was transferred to Shellpoint and the first payment was 11/15/2016. Every billing statement has been incorrect since the first statement. I decided to look at my Note to see if I had any protections against their incompetence. I found I do indeed have protections. My property is located in Florida so this...
Read more
1.0
I didn't like
  • Gross incompetence
  • Incompetent processing
#1002618
The servicing on my Home Equity Line of Credit mortgage loan was transferred from another company to Shellpoint. My former servicing company collected my monthly payment accurately for 11 years with no problem. The first payment, which was November 2016, Shellpoint drafted from my bank account was $350 more than it was supposed to be. They did not notify me they were going to draft more than the correct amount. I called and their Customer...
Read more
1.0
I didn't like
  • Worst experience ever
  • Staff ill prepared to reconcile records or answer questions
#1000098
Sheetpoint (replace the ee with an i) did not pay my county tax bill until march when if ithadbeen paid in November, it would have been $300 cheaper.Had to make numerous complaints and threaten to take them to small claims before they "adjusted / credited" my account in June. Then I had11000 dollars in water damage. Of course the check was made out to me and shhetpoint. When round and round with them to get the funds. Paperwork trail whilethey...
Read more
Anonymous

Anonymous Hi, Public Adjusters deal with the lenders and all aspects of getting full repairs costs.
>Then I had 11000 dollars in water damage. Of course the check was made out to me ...

my loan was $50000.00 and 17 years later my loan is still $40382.00. there is something wrong with theses people.Said they would lower my interest rates from 8.99% to 2.99% or 3.00%. I've filled out the forms twice and sent them in but never anything.. I have heard nothing from them and my interest rate is still 8.99%. I am a disabled vet and disabled from through the state 100% and they will not help at all. Please there,has got to be some way...
Read more
Anonymous

Anonymous They've added almost $50,000 in fees to my account, though every statement I have from them say "If your payment is received after xx/16/xxxx NO late payment fee will be added...