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1.3 Based on 73 reviews
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  • Customers like
    • Helpful on phone no follow thru 3
    • Friendly but dim customer servie 2
    • Friendly staff 2
  • Customers don't like
    • Incompetent processing 8
    • Dishonest 7
    • Rude 6
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Shellpoint drafted my checking accounts before date I had set up to pay them. Also they forgot to pay my city taxes that were due.

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I got way behind on my loan due to seven back surgerys my original loan was with Bank of America and they sold to Rushmore and they sold to Shellpoint and they helped me with a loan modification and after six months and no missed payments they set me up with new loan that i was pleased with and thankful that the foreclosure was stopped and i was able to keep my home.But then my house burnt down and started working with insurance settlement so i... Read more

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I have a loan with shellpoint and i got way behind and they allowed me to go thru a loan modification and then after six months they allowed me to start a new loan that i was very grateful to get.Then in October 2016 my house burnt down and was a total loss and i had to lease a house for my wife and I.Everything had been working pretty good until i ask for a pay off and they sent to me and at the same time they wanted me to make a payment. I... Read more

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This is an update on the complaint I filed with Shellpoint. A brief reminder of my complaint. Shellpoint was billing me incorrectly. My loan was transferred to Shellpoint and the first payment was 11/15/2016. Every billing statement has been incorrect since the first statement. I decided to look at my Note to see if I had any protections against their incompetence. I found I do indeed have protections. My property is located in Florida so this... Read more

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The servicing on my Home Equity Line of Credit mortgage loan was transferred from another company to Shellpoint. My former servicing company collected my monthly payment accurately for 11 years with no problem. The first payment, which was November 2016, Shellpoint drafted from my bank account was $350 more than it was supposed to be. They did not notify me they were going to draft more than the correct amount. I called and their Customer... Read more

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You are exactly right. Shellpoint Mortgage company could possibly be the worst of all Mortgage companies. WAY too many horrible experiences and internal broken windows to get into on this format but I am also going on 11 months of everything from double payments, misc fees, backing fees to late fees on top of backing fees and stop charges... all do to their inability to process transactions correctly. I have repeatedly told them I am doing the... Read more

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Sheetpoint (replace the ee with an i) did not pay my county tax bill until march when if ithadbeen paid in November, it would have been $300 cheaper. Had to make numerous complaints and threaten to take them to small claims before they "adjusted / credited" my account in June. Then I had11000 dollars in water damage. Of course the check was made out to me and shhetpoint. When round and round with them to get the funds. Paperwork trail whilethey... Read more

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Shellheads (aka Shellpoint) has been overcharging my escrow account and has failed to correct the amount due and repay me the difference. This is the 4th month and still no correction. I call every week at last one time and I am on the line for 40-45 minutes and every time I am transferred from one shellhead to another and then finally, you think you reached the right person who sees the problem clearly and states, they will correct the problem... Read more

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My loan was sold to Shellpricks (aka Shellpoint Mortgage) in November 2016. My old servicer SLS would not take my payment and I was told to wait until I hear from Shellpricks. NOTHING! I finally got a statement mid December. I had to call to make a payment since they didn't allow me to make it online. On Dec 21st I was told they only accept 2 months payment and the latest I can make it is Dec 31. They were closed that day so I called on the... Read more

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My home flooded October 8th 2016. My insurance check have my mortgage companies name on it so that they can give you the money out to me as home repairs are made. The check cleared almost 2 months ago and they keep telling me they need more paperwork. I have set an every piece of paperwork that they have requested on the packet they send you. Now they are saying that they cannot pay my contractor's because I haven't released funds to pay them. I... Read more

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