Shell Energy Reviews
3 TOTAL REVIEWS
1K PAGE VIEWS
Broadband not worrking
I was ringing all most for half hour but no body was answering the phone, thank you very much for nothing.
Milton Keynes, England
Shell call centre staff generally sounds sorry and helpful but thats as far as it goes. Spent hrs on the phone over 3 days trying to persuade someone to replace a faulty router one insisted that it had been sent that they had a photo of my open door on delivery , eventually worked out it was a picture from when I first joined shell months back eventually spoke to a very nice lady who said she would order it right away it should be with you in two days,eventually received it4 days later. Will not be renewing with shell and will reconsider our energy account.
User's recommendation: My personal view will not use them again.
Change phone tarrif
Apart from the long wait on the phone...around forty minutes...the person I talked to...was professional and dealt with my request...
User's recommendation: Ok.
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