New Reviewer

Broadband not worrking

I was ringing all most for half hour but no body was answering the phone, thank you very much for nothing.
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ID
#3809008 Review #3809008 is a subjective opinion of poster.
Location
Milton Keynes, England

Faulty router

Shell call centre staff generally sounds sorry and helpful but thats as far as it goes. Spent hrs on the phone over 3 days trying to persuade someone to replace a faulty router one insisted that it had been sent that they had a photo of my open door on delivery , eventually worked out it was a picture from when I first joined shell months back eventually spoke to a very nice lady who said she would order it right away it should be with you in two days,eventually received it4 days later. Will not be renewing with shell and will reconsider our energy account.

User's recommendation: My personal view will not use them again.

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ID
#3780362 Review #3780362 is a subjective opinion of poster.
Location
Chester, England

Change phone tarrif

Apart from the long wait on the phone...around forty minutes...the person I talked to...was professional and dealt with my request...

User's recommendation: Ok.

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ID
#3462915 Review #3462915 is a subjective opinion of poster.
Location
Carterton, England

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