Shelby Resorts
Shelby Resorts Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shelby Resorts has 1.4 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cheap.
Cons: Con artists, Horrible customer service, Unethical.Recent recommendations regarding this business are as follows: "Be sure you understand as soon as you book, no matter how much notice given for a cancellation, you are out more than 50%", "Run away!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shelby Resorts has 1.4 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cheap.
Cons: Con artists, Horrible customer service, Unethical.Recent recommendations regarding this business are as follows: "Be sure you understand as soon as you book, no matter how much notice given for a cancellation, you are out more than 50%", "Run away!".
Review authors value the most Location. Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
New Milford, Connecticut
To cancel a reservation
Shelby Results Corp
I have been trying to contact them for a couple of weeks. No response to phone messages or email.
I booked a resort stay through them. They took my deposit and now I can't contact them to complete or cancel my booking. I finally called the resort and was told I have a booking but others have been experiencing same difficulty. They said the Shelby Corp shut down and it's likely my stay would be canceled without any means for refund.
Any else experience this? Any suggestions?
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Verified ReviewerHorrible Company
Do NOT rent from these scam artists. I had to cancel my reservation due to COVID 19 and travel restrictions.
The Wyndham Bonnet Creek is also not even open during my travel dates. The Wyndham is giving all owners their points and/or money back while Shelby steals money from their renters.
Absolutely horrible ethics and business practices. Dont be scammed!
- Cheap
- Horrible customer service
- Con artists
- Scammers
Preferred solution: Full refund
User's recommendation: Run away!
Tampa, Florida
Mislead on deposit return
Main website in Policy Section only shows no deposit return for 0 days advance and no link for any additional policy information. I can provide a copy if needed.
Later they change the policy during the rental process to 50% if 30 days or more notice. I cancelled 6 weeks before my date and have not received my deposit back in full. Shelby claims it shows the "modified" policy later. But on website it is clearly not present.
Why not have the policy in full on web page labeled "Policy'? I believe I was deceived and warn others to be wary of Shelby's practices.
User's recommendation: Be sure you understand as soon as you book, no matter how much notice given for a cancellation, you are out more than 50%
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Resolved: Book Elsewhere
Company allowed me to movey dates of travel. I think there was a glitch in the computer system that didn’t show me the reservation was non refundable.
Worked out moving dates on reservation. They were flexible and I’m glad we came up with an acceptable resolution for both parties.
I’d book through them again so that says a lot. I’d take back the review if I could.
VRBO showed I could cancel with a full refund. Owner would not refund my money or offer me a comparable stay.
They are rude and heartless.
Only recourse is to fight this with the credit card company. Do do business with this company!
Empathy
After writing Shelby resorts on September 15, 2017 on behalf of my husband William Riggs and myself. We had purchased a short term rental agreement in Buena Vista Florida.
Our dates were 10/7/2017 to 10/14/2017. Since our signed agreement my husband suffered a Basal Ganglia infarction Dysphagia with insulin dependent type two diabetes mellitus with vascular disease. We were unable to travel now or the foreseeable future. Unable to transfer this reservation we requested a full refund.
Attaching medical records and physician letters our request was totally denied. Without income we can not pay the credit card this was put on. No one can predict our health or future. This resort took our money and could not refund anything!!
Giving us a 50% credit will not help with a stroke victim. So much for happy times in Disney World
Latham, New York
Shelby Resorts - Vacation Package Review from Latham, New York
I purchased a vacation from Shelbyresorts.com through VRBO for 7 nights at Wyndham St. Thomas Margaritaville when I got to the resort there was no reservation under my name the lady at the front desk said they get complaints about this company all the time for this same situation I called them immediately and they said my reservation had been accidentally canceled ruined my whole trip had to find another place to stay Disputing the transaction with my credit card company waiting on an answer.
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Curious to see if you every ended up going through with you reservation, im in the same boat