Mislead on deposit return

Main website in Policy Section only shows no deposit return for 0 days advance and no link for any additional policy information. I can provide a copy if needed. Later they change the policy during the rental process to 50% if 30 days or more notice. I cancelled 6 weeks before my date and have not received my deposit back in full. Shelby claims it shows the "modified" policy later. But on website it is clearly not present. Why not have the policy in full on web page labeled "Policy'? I believe I was deceived and warn others to be wary of Shelby's practices.

User's recommendation: Be sure you understand as soon as you book, no matter how much notice given for a cancellation, you are out more than 50%.

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ID
#1985088 Review #1985088 is a subjective opinion of poster.
Location
Tampa, Florida

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Verified Reviewer
New Reviewer

Horrible Company

Do NOT rent from these scam artists. I had to cancel my reservation due to COVID 19 and travel restrictions. The Wyndham Bonnet Creek is also not even open during my travel dates. The Wyndham is giving all owners their points and/or money back while Shelby steals money from their renters. Absolutely horrible ethics and business practices. Dont be scammed!

User's recommendation: Run away!

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ID
#1889041 Review #1889041 is a subjective opinion of poster.
Service
Timeshares By Owner Vacation Ownership
Pros
  • Cheap
Cons
  • Horrible customer service
  • Unethical
  • Scammers
Loss
$449
Preferred solution
Full refund
New Reviewer

Resolved: Book Elsewhere

Update by user May 08, 2018

Company allowed me to movey dates of travel. I think there was a glitch in the computer system that didn’t show me the reservation was non refundable.

Update by user May 08, 2018

Worked out moving dates on reservation. They were flexible and I’m glad we came up with an acceptable resolution for both parties.

I’d book through them again so that says a lot. I’d take back the review if I could.

Original review posted by user Apr 08, 2018
VRBO showed I could cancel with a full refund. Owner would not refund my money or offer me a comparable stay. They are rude and heartless. Only recourse is to fight this with the credit card company. Do do business with this company!
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Resolved
ID
#1229486 Review #1229486 is a subjective opinion of poster.
Service
Shelby Resorts Vacation Package
Reason of review
Return, Exchange or Cancellation Policy

Empathy

After writing Shelby resorts on September 15, 2017 on behalf of my husband William Riggs and myself. We had purchased a short term rental agreement in Buena Vista Florida. Our dates were 10/7/2017 to 10/14/2017. Since our signed agreement my husband suffered a Basal Ganglia infarction Dysphagia with insulin dependent type two diabetes mellitus with vascular disease. We were unable to travel now or the foreseeable future. Unable to transfer this reservation we requested a full refund. Attaching medical records and physician letters our request was totally denied. Without income we can not pay the credit card this was put on. No one can predict our health or future. This resort took our money and could not refund anything!! Giving us a 50% credit will not help with a stroke victim. So much for happy times in Disney World
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ID
#1114619 Review #1114619 is a subjective opinion of poster.
Service
Shelby Resorts Vacation Package
Reason of review
Return, Exchange or Cancellation Policy

Shelby Resorts - Vacation Package Review from Latham, New York

I purchased a vacation from Shelbyresorts.com through VRBO for 7 nights at Wyndham St. Thomas Margaritaville when I got to the resort there was no reservation under my name the lady at the front desk said they get complaints about this company all the time for this same situation I called them immediately and they said my reservation had been accidentally canceled ruined my whole trip had to find another place to stay Disputing the transaction with my credit card company waiting on an answer.
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ID
#928168 Review #928168 is a subjective opinion of poster.
Location
Latham, New York
Service
Shelby Resorts Vacation Package
Reason of review
Not as described/ advertised

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