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New Reviewer

Did not receive my package yet

Shein France - Did not receive my package yet
On 21 june i ordered a dark red bathrobe from your site for my girlfriend as a gift. According to your estimation, you told me that i will receive my package between 14 july and 17 july we are 28 july and still no results and no one sent or call me to provide me any sort of explanation for that delay. Thats my order code if that would help you (GSHMHY00F00MGCE)
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ID
#2719640 Review #2719640 is a subjective opinion of poster.
Cons
  • Order hasnt been delivered yet
  • Shipping is terrible

Delivery

Shein France - Delivery
Shein France - Delivery
My order number : GSHMH800F000FVT Tracking number : JVGL061862****127884**** It is said that sipped to DHL but In DHL website, they didnt receive the parcel. So that i am waiting more than 1 week without any update. Please check this.
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ID
#2655312 Review #2655312 is a subjective opinion of poster.
Location
Peronne, Hauts-De-France
Pros
  • Have nice clothes
Cons
  • You can never reach them
New Reviewer

No more shipping updates on my order although it’s meant to arrive today

Radio silence from shein when it comes to shipping updates, the tracking is stuck on may 12th and makes no sense, says it was handed to the French carrier chronopost but when I put my tracking number in on chronopost is says that they havent received my package yet... what in the world is going on... I want a refund.

User's recommendation: Don’t order.

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ID
#2555926 Review #2555926 is a subjective opinion of poster.
Loss
$50
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Resolved: Return Label refused : I am unable to return 1 item (a pair of shoes too small bought on Shein French site)

Update by user May 10, 2021

Company fixed the issue and I have been provided with full refund.

Update by user May 10, 2021

I finally managed to get through (no reason why?)and was therefore able to print the label and return the items. Got the refund at the end but no message was ever received from Shein.com (Client service) to all my emails.

Original review posted by user Apr 09, 2021
Below : the 2 last messages sent to Shein (no reply) Dear Shein Please send your return label as requested and for the reasons stated below (emails dated 7 & 8.04.21) as your system won't allow me to move to 'next step/étape suivante' so the item (shoes) can't be returned. Same goes for the attempted chat with Ella (Service Clientèle) today à 16:30 where again, I couldn't type my question : everything went grey... May I remind Shein that all my emails sent with a Delivery Status Notification have been delivered to you. Pass them on if needed. As a customer, no excuse therefore to ignore my rights explicitly set in your Terms & Conditions. If my complaint is not resolved quickly and as the order was paid via PayPal.fr, I will contact their service to start a 'litige' procedure. Up to you! In French, it comes to 'Merci donc de m'envoyer l'étiquette de retour de façon à pouvoir vous renvoyer les chaussures ou dans le cas contraire, j'informe PayPal de ma réclamation laissée sans suite et leur demande d'intervenir comme ils savent si bien le faire'. Regards, Myriam Palmer 9.04.21 Le 08/04/2021 16:03, md a écrit (Rappel 1): Bonjour, > > Merci de m'envoyer l'étiquette à mon adresse électronique somerville2@***.fr car encore aujourd'hui, votre système me refuse d'accéder et donc d'imprimer l'étiquette nécessaire au renvoi des chaussures skateboard cloutées mentionnées ci-dessous. Faites passer le message si besoin. Sans suite de la part de Shein, je contacterai PayPal.fr > > Denied access to 'étape suivante' as explained below, please send the appropriate label so trainers can be returned as specified in your Terms & Conditions. > Cordialement, > Myriam Palmer 8.04.21 > > NB - Delivery Status Notification applied on all emails > -------- Forwarded Message -------- > Subject:Notification de commande livrée (2 envois) SHEIN mais retour 1 article impossible ! > Date:Wed, 7 Apr 2021 15:32:10 +0200 > From:md > To:SHEIN > Bonjour, > > Les 2 colis ont maintenant été reçus/confirmés et seul un article (1 paire de tennis/baskets = taille trop petite) ne convient pas, d'où demande de retour mais malgré directives suivies, il y a impossibilité de cliquer sur 'étape suivante' de façon à obtenir une étiquette. Où est le problème ? > > Au plaisir de vous lire très prochainement. > > Cdt, Myriam Palmer 7.04.21 à 15:30 > Item: Trainers (chaussures cloutées) ref.swshoes0320122**** Size 41 12.10 offer

User's recommendation: Give it a miss!

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Resolved
ID
#2496071 Review #2496071 is a subjective opinion of poster.
Service
Shein Customer Care
Pros
  • Good value for money
Cons
  • Hard to get a return label
  • No or poor customer service
Loss
$13
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Commandes non livrés

Shein France - Commandes non livrés
Shein France - Commandes non livrés
J'ai commencé deux articles chez vous chaussures crêpes un blanc et un noir .depuis près de 3mois .Qui ne me sont pas encore livres jusqu'à présent. Malgré mon adresse de livraison que je vous ai fourni : 1217 29th Street Road Apt 210. Greeley , Colorado 80631. Quand j'ai checké le tacking j'ai vu que les articles ont été retournés a l'expéditeur. en Août passé.

User's recommendation: Il faut faire l'effort de donner toutes informations au fure a mesure au client sur ses commandes au client.

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ID
#2186440 Review #2186440 is a subjective opinion of poster.
Service
Shein France Shipping Service
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Package hasn't arrived!!!!!

I ordered a package on june 27 and it STILL hasn't arrived! my trackingnumber is YT201482****001564. PLEASE answer!
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ID
#2002784 Review #2002784 is a subjective opinion of poster.
Service
Shein France Shipping Service
Pros
  • Cheap
Cons
  • Where is my order
Preferred solution
Deliver product or service ordered

Commande toujours pas arrivé

Shein France - Commande toujours pas arrivé
J'ai éfectue une commande le 1er 20 mai20 je suis sans nouvelles décelle cje hors nous sommes le 5juin .. Je ne compte pas en restaNT la etj assister à bien entendu un retour shein .. Que faire pnotre faire avancer les choiasseoir?.
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ID
#1967044 Review #1967044 is a subjective opinion of poster.
Location
Namur, Wallonia
Service
Shein France Shipping Service

Visa Card Fraud

Hello, I am a French citizen. Someone fraudulously used my French credit card fraudulously. One payment was made to sheinuk Paris75. I suppose it is the name of your business. I have never bought anything on your website, I didn't even know it existed. The thieves bought items on your website for 168,99€ debited on the 4th of May on my account. Can you block the delivery or open a complaint to reimburse me? Thank you,
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ID
#1908602 Review #1908602 is a subjective opinion of poster.
Location
Lyon, Auvergne Rhône-Alpes

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