This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Stolen debit card

Someone used my card to purchase $127 worth of merchandise I did not authorized! I cannot get in contact with Shein and the number they have on google is the wrong number! I need someone to contact me ASAP!
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ID
#2620123 Review #2620123 is a subjective opinion of poster.
Cons
  • No way to contact customer service
Preferred solution
Full refund

Wrong shipping adress

Hello, I would like to know if my updated address has been updated for my last order shipment. I have updated my address before I have done the order placement, but on the mobile app still the old address. Could you please clarify me that? Otherwise, I would like to cancel my order, once I am not in the old location anymore. The current location I am is in Brazil not in Ireland and I am expecting to receive the products in Brazil. My number order is: GSHMKH005000N7W
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ID
#2479523 Review #2479523 is a subjective opinion of poster.
Location
Maceio, Alagoas
New Reviewer

My shopping didn’t arrived

I am from Brazil and I need to know how I can talk to someone here to resolve my issues about my shopping. I am looking for how to complain but I dont find nothing to help me. Please reply me as soon as you can, thank you.
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ID
#2340066 Review #2340066 is a subjective opinion of poster.
Service
Shein Shipping Service
Pros
  • Adorable clothes
  • I like shein
Cons
  • Cant get to customer service
  • No way to contact customer service
Loss
$30
Preferred solution
Deliver product or service ordered
New Reviewer

My email

I created an account at shein, but when I went to check the email (to receive more points) I saw that it was the wrong email. and now I don't know how to change that
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ID
#2217630 Review #2217630 is a subjective opinion of poster.
Location
Rio De Janeiro, Rio De Janeiro
Product
Shein Brazil Account
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I cant get in contact with them!

They dont reply to my emails, and i NEED to exchange two pieces before the time to ship them is over!!!

User's recommendation: just make sure that you get the correct size and dont regret anything bc if u dont, they literally wont get in contact with you.

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ID
#2209968 Review #2209968 is a subjective opinion of poster.
Service
Shein Brazil Customer Care
Preferred solution
I NEED THEM TO GET IN CONTACT WITH ME, SO THEY CAN SHIP ME THE NEW SIZES OF MY PRODUCTS

My purchase never came

on the 8th of april i made a purchase and since the 17th of april it is in transit. I want to cancel and refund my purchase GSHMXU0060001G2. the deadline for delivery has passed.

User's recommendation: Don’t buy.

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ID
#2152054 Review #2152054 is a subjective opinion of poster.
Location
Curitiba, Parana
Service
Shein Brazil Shipping Service

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