Adele N Zoe

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Verified Reviewer
| map-marker Jamestown, Michigan

Customer service is very unprofessional

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Original review Mar 18, 2024

SHEFIT has a long turn around time from shipping to delivery. I've had to find my right fit.

Exchanged once, then returned it, did not even open the package. Placed

another order to make sure I still did not get the incorrect size, that one was correct size. For the one I returned SHEFIT charged a shipping & handling fee of $7.13 AND also shipping & taxes fee of $7.82, total $14.82. (If you plan to order from this co make sure you get your correct size first BC they will charge you all of the fees for their product AND all of the taxes & shipping.

I've never heard of such. They do not care about YOU as a customer) I called SHEFIT customer service and whoever I spoke to sounded half asleep. A LOT of noise in the background. She explained why I had these charges then became highly erratic with me.

Kept saying my name and telling me nothing she can do.

However, anything you read on google about them is 100% correct. I will not be purchasing from this company again.

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Loss:
$15

Preferred solution: Co needs better customer service. The taxes and shipping are scammy.

User's recommendation: Do not buy from this co. Fees and horrible customer service.

Ammantbeer K Gzw

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Verified Buyer
|

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Verified Reviewer
| map-marker Halifax, Nova Scotia

I did not receive my order

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SHEFIT - I did not receive my order
SHEFIT - I did not receive my order - Image 2
I didn't receive my order it has been like 30 days and I am very disappointed Sadmy order number is 2189 and 2170 and even no one is responding me .my address is 2327 Brunswick Street Halifax, Nova Scotia (postal code is B3k2Z2). Pls send my order it's an request to you
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Pros:
  • Cheap
Cons:
  • Delivery

Preferred solution: I want my order please

Skylah Gay

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Verified Reviewer
| map-marker Twin Falls, Idaho

Need to change phone number on record

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Have emailed customer service about updating my phone number but cant go forward with buying anything because the code to confirm my identity goes to old phone number. Have lost the last two sales because of this
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User's recommendation: Don’t change your phone number

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