Sheffield Family Health Center Reviews
Sheffield Family Health Center Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sheffield Family Health Center has 3.0 star rating based on 1 customer review. Consumers are mostly neutral.
Positive Feedback
The staff are described as great and many patients remain long-term, which appears in Sheffield Family Health Center reviews as a consistent positive.
Negative Feedback / Risk Areas
- Long phone wait times of 20 to 40 minutes creating customer service concerns.
- Only 1 lab tech for blood draws causing hour-plus waits and distancing issues.
- Delays for refills and appointments noted in Sheffield Family Health Center customer complaints.
Key Takeaways for Future Customers
- Expect reliable staff but plan extra time for appointments and refills.
- Call early or allow for long phone hold times when scheduling.
- Be prepared for limited lab capacity and possible waiting-room crowding.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sheffield Family Health Center has 3.0 star rating based on 1 customer review. Consumers are mostly neutral.
Positive Feedback
The staff are described as great and many patients remain long-term, which appears in Sheffield Family Health Center reviews as a consistent positive.
Negative Feedback / Risk Areas
- Long phone wait times of 20 to 40 minutes creating customer service concerns.
- Only 1 lab tech for blood draws causing hour-plus waits and distancing issues.
- Delays for refills and appointments noted in Sheffield Family Health Center customer complaints.
Key Takeaways for Future Customers
- Expect reliable staff but plan extra time for appointments and refills.
- Call early or allow for long phone hold times when scheduling.
- Be prepared for limited lab capacity and possible waiting-room crowding.
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Verified Reviewer
Long wait on phone and also Lab
- - Phone wait times for refills or appointments reach 20–40 minutes.
- - Only one person handles blood draws for building; crowded spaces raise safety concerns.
I have been a patient at this clinic for many years, long before the clinic bought it. I have never seen such poor service.
I know the coronavirus is a problem but I have had to wait twenty to forty minutes on the phone for prescription refills or to make an appointment. This is ridiculous as there are people there they are not sitting at the desk to answer the phones or to refill. I dont mind waiting a few minutes to get an appointment or a refill but the very long wait is terrible and this office is big enough to have more people answering phones.
Also, there is only one person drawing blood labs for the whole building. If the space is too small for more lab techs then move one of the techs to a different room as waiting an hour or more and having all these people sitting in small spaces is not good practice for the coronavirus six feet rule and some patients arent wearing mask.
- Great staff
- Long wait time for refills and appointments
- Lab needs more lab techs for blood draws
Preferred solution: Let the company propose a solution
User's recommendation: Answer phones in timely manner and open more space for another lab tech
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