Shef Reviews
Shef Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shef has a 2.9 star rating based on 5 reviews and neutral overall sentiment. Rating distribution shows both unfavorable and positive feedback. Pros noted: good food and variety. Cons include badly packed orders and poor customer service. Price level is medium. Recent advice: don't trust chat customer support and retain gift card receipts.
Key Takeaways for Future Customers
- Expect good food quality but verify packaging before accepting delivery.
- Double-check recipient email when sending coupons or gift cards.
- Save order receipts for refund or billing disputes.
Negative Feedback / Risk Areas
- Repeated customer complaints about incompetent chat support and no responses.
- Billing and refund issues, including alleged recurring charges and refund delays.
- Delivery problems: cancellations, not handing orders to drivers, and broken packaging.
Positive Feedback
Reviewers highlight good food and diverse menu options; overall experience described as a great service when fulfillment works.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shef has a 2.9 star rating based on 5 reviews and neutral overall sentiment. Rating distribution shows both unfavorable and positive feedback. Pros noted: good food and variety. Cons include badly packed orders and poor customer service. Price level is medium. Recent advice: don't trust chat customer support and retain gift card receipts.
Key Takeaways for Future Customers
- Expect good food quality but verify packaging before accepting delivery.
- Double-check recipient email when sending coupons or gift cards.
- Save order receipts for refund or billing disputes.
Negative Feedback / Risk Areas
- Repeated customer complaints about incompetent chat support and no responses.
- Billing and refund issues, including alleged recurring charges and refund delays.
- Delivery problems: cancellations, not handing orders to drivers, and broken packaging.
Positive Feedback
Reviewers highlight good food and diverse menu options; overall experience described as a great service when fulfillment works.
Media from reviews
Order
- - I did not order anything and will not pay for or receive any order.
- - Someone called with an order, I did not accept it.
- - I canceled my SHEF account.
I dont know what happened but I did not order anything. Will not pay for or receive ordersomeone called here with order but I did not accept itI told him to take it back. I canceled my SHEF account.
Marita Taylor
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Saint Louis, Missouri
Delivery
- - Order #UyzigzDbUaC arrived with broken box and spilled food.
- - Very disappointed with the service.
- - Please fix this; it spoiled my daughter's birthday.
I ordered food for my daughter's birthday today but box was broken & food was spilled all over. Very disappointed with your service one more time.
My order #UyzigzDbUaC.
Please let me know how you are going to fix this issue. You guys spoiled my daughter's birthday.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTheir chat team is incompetent
- - -Delivery was moved from 8-10 AM to 4:30 PM with refunds promised.
- - -Tracking showed delivery canceled; new order is needed and no manager reached out.
I placed or that was suppose to be delivered yesterday(Sunday) 8-10AM. I waited and contacted customer service and they said they had to move the delivery to 4:30PM and they will issue refunds as well.
I kept chatting with them all day (till 9PM). I saw around 5PM that tracking info shows delivery cancelled.
I contacted and another chat rep said its cancelled and cannot be delivered. I have to place a new order and I We waited all day for food and in my last message was to have a manager contact me but did not get anyone to reach out to me via email or phone.
- Good food
- Nonsense customer service people
Preferred solution: Full credit on the 2nd order I had to place and also additional credit for wasting my whole day chatting with them.
User's recommendation: Don’t trust their chat customer support team.
Nizhny Novgorod, Volga Federal District
We did not like the food...we dont want any more......when we need it we will order something else Stop sending the same food all the time
It was definitely not tasty and very very spicy...no one could eat...give us some time to get over this food...we will think about it and order again
- Badly packed
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Francisco, California
Coupon not used by receiver
- - Coupon worth USD 100 sent on July 20, 2023.
- - Wrong email prevented receipt and redemption.
- - Please assist with resolving this matter.
Since my last appeal Shef has honored and agreed to redeem the gift purchase coupon! Thanks guys for making it happen...A much relieved dad
I had sent my son a coupon worth USD 100 on the 20th of July 2023
By error I typed a wrong email address.
So the email wasn't received and so the coupon hasn't been redeemed.
Please assist into this matter.
I'm based in Toronto and my son is in San Francisco.
I await your response.
Sunil Anand
- It is a great service
- Nil
Preferred solution: Use of coupon which hopefully will work now as the right email address has been sent by me.
User's recommendation: Make sure you send the right email address of the recipient. And always retain the gift card receipt. Now the issue has been resolved. Thanks guys!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShef did not give order to driver
I received a text/email from the chef the day of my scheduled delivery via dash. She said she did not give the order to the delivery driver?
I dont know why she would do this? I need a refund please.
Request refund
This app is a scam!! Has been charging me for months and nothings come of it.
I tried calling and there is no one to talk to! 0/10 do not recommend!!
Brooklyn, New York
No response to my messages
- - Chef canceled delivery 2 hours before due.
- - I was refunded, but discount on my next order was not applied, and customer service was non-existent.
I had ordered and paid her my 1st delivery. The chef cancelled delivery 2 hours before it was due to strive.
I was refunded to me but the inconvenience caused merited a discount on my next order. They ignored this request and on.top of that failed to give me the discount I was given.on.my originsl order that was can elled by the chef.be waty of the nonexistant customer service.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
San Francisco, California
No delivery, no responses to my emails and texts to customer service
- - Delivery window 4-6 pm; no delivery or update.
- - No phone number; at 6:40 pm, chased 45 min with no reply to 3 emails and 2 texts.
My food delivery window was between 4 and 6 pm today. There is no delivery, no communication from Shef and no responses to 3 emails snd two texts to Customer Service asking about this.
No phone # to call them.
Apparently they are open until 8 pm local time. It is now 6.40 pm and I have been chasing them for 45 minutes.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want my bag picked up pkease
Nothing happened . Food was delicious but bag smells .
I tried to wash it but no luck .
Please pick up today at 1000 Green St. It will be down on the lobby .
Preferred solution: Please pick up bag at 1000 Green .! I cannot get smell out of bag . Yhankvyiu
Bad customer service
- - Website errors prevent placing an order for NJ from CA.
- - Items show as unavailable and customer service is unresponsive.
Website errors : cannot place an order for NJ from CA. I keep receiving the error message that the items are unavailable. Customer service is either unresponsive or when they do respond unable to resolve the issue
Preferred solution: Customer service
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