New Reviewer

The web site is so confusing

I wanted to re-purchase a piece of sheet music, but the web site is so confusing I couldn't even find the sheet music again. I went to their site and detailed the original order number and even indicated I had printer trouble and was not able to print the PDF correctly. They needed apparently a new password. I filled out the required information and was told to wait for a confirmation but never got it......Naturally the bigger a company gets (or think they are big now) the more complicated they get. Who cares about the person that is "not" computer savvy.

User's recommendation: No recommendations.

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ID
#2488599 Review #2488599 is a subjective opinion of poster.
Pros
  • Apparant good company
Cons
  • Too complicated for average computer user
Loss
$4
Preferred solution
Let the company propose a solution
New Reviewer

Orders

I've ordered my product October 6th 2019 and I still haven't received it
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ID
#1697815 Review #1697815 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

A scam

I ordered sheet music for my daughter and it never appeared in my digital library for download. They didn't respond to my complaint. This company is a scam. Making money off of ripping kids off, you should be ashamed.
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ID
#1617893 Review #1617893 is a subjective opinion of poster.
Service
Sheet Music Plus Customer Care
Cons
  • Did not deliver
Reason of review
Order processing issue
Loss
$4
Preferred solution
Full refund

Still have not received score

Last week, I contacted Sheet Music Plus due to a delayed delivery of an order. Sheet Music Plus had not received the score from the publisher after I had ordered the score two weeks ago. They also claimed that once they received the score, they would overnight the shipping. I got an email on Thursday saying the score had shipped. It's Monday, I still don't have the score, and I will be receiving yet another zero in my college conducting course.
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ID
#1479686 Review #1479686 is a subjective opinion of poster.
New Reviewer

Seeing where my script that I bought

I ordered Peter Pan Jr the broadway version script and it still haven’t come in yet. It said that the script would come in between January 17 and January 21.
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ID
#1452121 Review #1452121 is a subjective opinion of poster.
Location
High Falls, New York

Very Good Customer Service

For the first time, my order didn't arrive as expected. They very quickly located the problem and sent another copy that came two days later. Excellent.
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ID
#1423943 Review #1423943 is a subjective opinion of poster.
Location
Saint Petersburg, Florida
New Reviewer

Question on order discounts

Promo code discount was not included in total. I got an on-phone promise that the discount will be subtracted on the “back-end,” whatever that means. I asked for a receipt for this or an email confirmation and was told it was not possible. 1) I had to find number and call to check to see about promo code. It was not credited. 2) I have to wait to see if I was credited (in 5-6 weeks) and its on me to remember, and to follow up if it’s not.
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ID
#1420081 Review #1420081 is a subjective opinion of poster.
Service
Sheet Music Plus Customer Care
New Reviewer

Sales Activities

There have been no sales of my sheet music for an extended period of time. Are there technical problems within the system? Also, is there a way of knowing the number of visitors to my composer's/publisher's page? The total royalties earned on my compositions is around $7.98 when last I looked. It has been frozen at that amount for months with no change. Am I able to recover that? If I close my account, would I be able to collect it? I believe the royalties were earned in 2017 or 2016. It seems unlikely to me that sales would just stop so suddenly. Your response would be very much appreciated. My email address is pianoandorchestralmusic@***.com. Or you can reach me by phone at (314)475-****.
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1 comment
#1595428

I bought my last sheet music sometime in the 1970s ... you'll be unable to collect anything unless you have accurate figures to list in your claim as damages.

ID
#1397860 Review #1397860 is a subjective opinion of poster.
Service
Sheet Music Plus Customer Care
Reason of review
No reporting of sales of my sheet music or audio files
Preferred solution
Abswer to the questions I posed.

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