Sheehy Nissan of Glen Burnie

Like others, I would give Sheehy of Glen Burnie zero stars if possible. I'm not one to write reviews but the terrible resolution to an issue I had with Sheehy of Glen Burnie makes me want to warn others. I brought in my car to have the spare key reprogrammed. I was told the service would take 1 hr. After almost 2 hours and no notification that the service was completed, I went into the Service Department. I was told by Jelani (the Service Manager) that there is a "situation." There is a slot in the car needed to reprogram the key that was missing. He told me I should have notified him that piece was missing. I knew it was missing (because there was *** in the dashboard) but had no idea what the importance of the slot was. The mechanic should have known and not started the process without letting me know. What happened was they WIPED my functioning key. So I had a non-functioning car for 3 days untiI they could order the missing part and install it. I was not offered any kind of compensation for this issue that they created. Before starting the process, they should have contacted me, reported the problem and let me decide on a time schedule that worked for me and my budget. My $180 service now cost me $636.73 ($338 of that labor). I reached out to the General Manager, Joe Blanco and his resolution: "I will credit your account for $100 to use for your next service. We hope to retain as a valued customer for the years to come. " When I asked if the $100 could be taken off the amount I already paid, the response to that was "I understand your concerns but that does not change the fact that the services were rendered." So they are willing to give me $100 on another service there- probably knowing I will never get service there again and let everyone I know not to go there. I wasn't looking for a completely free solution but being without a car for 3 days because of a situation they caused that was aviodable, I feel they should have given me a break of at least $200 on the labor cost. In conclusion, unless you have no other choice, I would find a different Nissan Dealer/Service Department to use to service your car.