Ken J Egk

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Verified Reviewer
| map-marker Waldorf, Maryland

Very UNSATISFIED Service Customer

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Over the past few months, I've had nothing but horrible experiences with the Service Department. My car sat in their service center for 2 months awaiting parts and repairs. I have the Platinum Hyundai Vehicle Service Contract that was purchased at Sheehy Hyundai. I had to email two managers to get some movement on my repairs. Needless to say, when I got my car back, the brake issue I brought it in for was not resolved. I ask if they did any quality control or even test drove the car before turning it over to me. Also, they must had left my driver's side window down the whole time the car sat outside because it was full of leaves and debris from the tree it sat under. I took pictures and documented every issue with the car then sent an email to the Service and Head Manager. The Service Manager responded so I took the car back to them to repair the issue. I was promised the issues I listed in my email would be fixed and they will do a full detail of my car. I dropped the car off on a Thursday morning. Every evening after work, I drove to the dealership and stood next to where my car was parked. The car was detailed that Thursday. The car sat in the same parking space, front wheels slightly turned to the right, rear passenger tire on the white stripe with all 4 doors unlocked for 10 days. I called the following Wednesday to inquire on the status of my car. They said the part just came in and I will have my car back by Friday or the latest the following Monday. So I kept driving by the dealership every day and noticed that my car never moved from that same parking spot... Doors still unlocked. I got a call that my car was ready. I asked if anyone test drove it to ensure everything was fixed. I was told they weren't sure. I go to pickup my car. I would say that 9 times out of 10, the repaired cars are left in the back/side of the service department. A different service advisor went in that direction to get my car. When he could not find it, he then looked in their overflow lot. Guess what, my car was still in the same parking spot they left it in when I first dropped it off. SO WHEN DID MY CAR GET REPAIRED??? I still have the same spongy brake issue I originally brought it in for at the end of February. As a customer, what would you do?
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  • Close to my house
  • Service department

Preferred solution: I would like for the General Manager to respond and refund the money I paid Pohanka to fix my issue in 2 hrs.

User's recommendation: Go to Pohanka Hyundai

Roberta T Tdn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Waldorf, Maryland

Multiple incidents

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Good morning I have been going to sheehy of Waldorf since i purchased my car used in may 7th 2019. Clyde has the best customer service ever. Your service manager aide minor was broken my bumper was scratch took a month to fix and how has the wrong color on the bunper.My bumper is now cream not white i nees redone .i have paid for wipers that wasn't replaced. They have forgotten oil stickers from my window 2 twice cause the numbers to be off.and this last visit i was forgotten at work with shuttle service closed after they don't me ofd that morning forgot about and later received a lyft to be picked up and get my car. Pick my car up no sticker and later realize that the undercover protection from the rust wasnt but Screwed back on And it fell off Almost causing an accident. Through all this the broken side minor the red stretched on the bumper took a month for fix with the wrong color the service never manger never address any situation.I had to call there multiple times to be blown off. I pay alot of money on Maintenance to keep my car serviced Now I'm no longer comfortable have to this dealership work my car.I now walk around my car 3 or 4 times make sure no extra dents are on it Or nothing happened that they didn't tell me about very unsatisfied . Im afraid now that i brought it to your attention something might happen to my vehicle. Can someone can please address my issues I will greatly appreciate it And I would like to correct color on my bumper white not cream. Your time and attention will be greatly appreciated on these matters. sincerely: Roberta Tate
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Preferred solution: I would like my car fixed. I would like accountability. Assurance.

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