Sheehan Cadillac Reviews
1 TOTAL REVIEW
When you have to tow your car they have you...
My 1997 Cadillac Seville wasn't starting good and I'm close to being able to get a new car so I was hoping it would be OK for a while. I was outside Aldi's Grocery and getting back in and it wouldn't start. I called my road rescue to get a jump, but that didn't work so I called back and ordered a tow. The tow truck came and I went with it to the Cadillac dealership. It was a Saturday so they were getting ready to close early and they gave me a ride home(that's the "nice" part). So it was with them a few days and they called and said it was a starter and that it would be ready later. They called again when it was ready and said it was going to be $747. I said $747? You must be getting it confused with a passenger airplane. Why so much? He said(Keith, service writer)it was a real pain in the *** Now how much trouble could it be to replace a starter motor, they must do that 100 times a day? So I looked up the job online and it gave a wide range of price, something like $300 to $527. Now I could have decided to order another tow and have it brought somewhere else but I still would have owed them $100 for a diagnostic test. So I bit the bullet as I needed my car and let them do it. Now the reason they call them "service writers" is that they write up the paperwork as high a price as they can so they get a high commission. I have had good luck there in the past but it comes down to who you get to wait on you. I asked for my old guy but he wasn't there anymore. Maybe they fired him for not writing high enough. The killer is the part was rebuilt and was itemized as $250 so the labor they charged me was about $499. I sent an email to Cadillac(not Sheehan)and they responded very professionally and sympathetic but I know nothing will ever be done.
Sheehan Cadillac Car Repair
Reason of review
Poor customer service
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