SHEATH
SHEATH Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
5.0 star rating from 2 reviews with 100% would recommend; consumers are mostly satisfied with product quality and low price level.
Positive Feedback
Reviewers praise product quality, value, and website ease of use, with some noting quick responsive support in certain cases and willingness to replace orders.
Negative Feedback / Risk Areas
- Recurring SHEATH customer complaints mention poor customer service experiences and dismissive behavior.
- Reports of delivery errors and issues with discounts not applying affect billing and refunds expectations.
Key Takeaways for Future Customers
- Read SHEATH reviews and check discount codes before ordering.
- Be prepared to follow up with customer service about delivery problems; membership or auto-ship terms were not reported here.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
5.0 star rating from 2 reviews with 100% would recommend; consumers are mostly satisfied with product quality and low price level.
Positive Feedback
Reviewers praise product quality, value, and website ease of use, with some noting quick responsive support in certain cases and willingness to replace orders.
Negative Feedback / Risk Areas
- Recurring SHEATH customer complaints mention poor customer service experiences and dismissive behavior.
- Reports of delivery errors and issues with discounts not applying affect billing and refunds expectations.
Key Takeaways for Future Customers
- Read SHEATH reviews and check discount codes before ordering.
- Be prepared to follow up with customer service about delivery problems; membership or auto-ship terms were not reported here.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Dismissive behavior
Resolved the issue and replaced items. No customer service support number. Only email.
Company fixed the issue and I have been provided with product replacement. They came through. I appreciate the support.
My package was delivered to the wrong address by confirmation of the carrier, and they wouldn't replace my package worth less than $75.00. Poor customer service support.
I have a solid history with them, and still, I got shunned out. Good product, but not worth losing my money over.
Thanks for nothing, friends! Somewhere
- Good product
- Terrible customer service no phone support dismissive behavior
Preferred solution: My 2 boxer briefs I originally ordered.
User's recommendation: Go somewhere else that guarantees delivery
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order didn't apply my discount code
I clicked on the link with my discount code ordered 2 pairs and my discount didn't apply so I had to pay full price instead of 20% off
Charlotte, North Carolina
My order
First off, I really didn't know I was signing up for this site, I just needed to call customer service regarding my recent order. My issues were a result of the USPS, not the company I bought from.
Sheath is a premium underwear brand, it was my first order to try a couple of their products.
My order was delivered to the wrong address, opened, poorly packed again and then forwarded to me, but less one of my items when it finally arrived yesterday.
The lady I spoke with from Sheath answered quickly, was exceptionally kind and considerate of my time and almost instantly processed a request to send me a replacement.
They were top notch, and despite it being just a pair of men's underwear, they treated the situation as though it were a big deal. I can't recommend them enough - the product is expensive, but I'm eager to test it out, and just maybe replace my entire underwear drawer in the coming weeks.
User's recommendation: Great customer service!
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Did you reach out to the customer service team? contact@***.com.
They will take care of it for you and refund you the difference. You should at least give them, or any, company an opportunity to make it right - IMO.