filters
State:
Show
City:
Show
Product:
Show
On June I called Customer Service about a large black spot behind back burner on my stove. Vickie came out to check. Took a picture and sent it in to someone. Was told the spot was from not cleaning, or cooking on that particular burner. I resented the not cleaning...
View full review
Review
#1292726 Review #1292726 is a subjective opinion of poster.
Pros
  • Weather layout of house interior
  • Weather
  • Weather layout of the house activities close to home
Reason of review
Poor customer service
Preferred solution
HHave Shea try to remove spot and if can't, replace that portion of back splash.
I purchased a home from sheahomes San Diego, noted many construction defects, sheahomes decline to fix their mistakes, poor customer service, did not install upgrade and lied to customer and stole from customer, house present safety liability, putting buyer in danger,...
View full review
Review
#1402276 Review #1402276 is a subjective opinion of poster.
Reason of review
Poor customer service
2.5
Details
'The Shea Difference - about caring enough to create one great customer experience after another before, during and well after the purchase. ' We purchased a property in 2016 and while we have been reasonably happy in general when it comes to caring enough to create a...
View full review
Review
#1201252 Review #1201252 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
1.5
Details

Update by user Apr 18, 2018

Update: Now having to deal with a leaking roof, I closed 6 months ago. Also at least 7 other homes have had problems with roof leaks.

These are new homes, none older than 2 and 1/2 years old, some homes mulltiple leaks.

Roof leaks should not be a concern. Fortunately a...

View full review
Review
#1209825 Review #1209825 is a subjective opinion of poster.
Pros
  • Location
Cons
  • Lack of accountability
Reason of review
Not as described/ advertised
Loss
$50000
Preferred solution
I really do not expect the company to propose a solution because I have expressed these concerns directly to the company with no attempt by them to resolve the issues. I just want to warn people before they think of purchasing here or any other Shea prop
Tags
  • Trilogy Ocala Preserve

Shea Homes in Chula Vista, California - Unhappy Shea Customer

1.8
Details
I purchased a new Shea Home in 2005, I was told my windows had a 10 yr. warranty and placed a claim before the ten years were up. They did not cover my windows because the house sat empty for less than one year and the warranty started the day windows were installed. When you purchase a vehicle that sat for one year before purchased you don't loose a year of warranty, why should this not be the same for a house at 1/2 million dollars?
View full review
Review
#1375240 Review #1375240 is a subjective opinion of poster.

Shea Homes in Los Angeles, California - Bad practice on broker commission

2.3
Details
Brokers know they need to accompany buyers on their first visit as it’s standard practice in the industry. Shea is very clear on their broker policy and have it posted at the entrance to the sales office as well as inside the sales office. There is no way the buyers will know that they need to bring their broker on the very first visit.
View full review
Review
#1377727 Review #1377727 is a subjective opinion of poster.
1.6
Details
The club house is beautiful and was esger to live here. Problem was with the home. According to Shea hkmes policy you cannot choose the options you desire. Every option is packaged. For example upgraded kithen comes with cabinets, flooring, and counter tops including...
View full review
1 comment
Anonymous
#1706495

Good advice

Review
#1177890 Review #1177890 is a subjective opinion of poster.
Reason of review
Problems with payment
We toured a Shea Homes community currently being built in Monterey County. It's called The Dunes. The homes were lovely and we considered getting pre-approved for a Beach House model. However, after doing some online research, including this site, we've decided against...
View full review
Review
#1102946 Review #1102946 is a subjective opinion of poster.
Cons
  • Buyers complaints
Reason of review
Lawsuits and complaints
Tags
  • The Dunes
1.0
Details
This is supposed to be new construction but everything in the home seems to break or fall spart. The customer service is very disrespectful, and the HOA they have is very unprofessional and menial. I am planning on selling this so call new construction home and move to...
View full review
1 comment
Anonymous
#1365038

Anyone have a bad experience st trilogy at Rio vista?

Review
#1051343 Review #1051343 is a subjective opinion of poster.
Reason of review
Bad quality
Thinking about purchasing a Shea home property called "Waterline" located in Point Richmond, CA. If anyone has any incite on this property or personal experiences with other properties promoted and built by Shea homes, please inform the rest of us. This latest venture...
View full review
Review
#1167988 Review #1167988 is a subjective opinion of poster.
Reason of review
Bad quality