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Shea Homes - Failure to follow basic builder guidelines.
Shea Homes - Failure to follow basic builder guidelines.
I purchased a new home from Shea, paying above market rates for upgrades. After the 10 year home warranty period we discovered wood rot in the deck, which we paid extra for. Upon investigating the source it was discovered that Shea did not paint or treat any of the...
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2.0
#527468

Shea Homes in Chula Vista, California - Unhappy Shea Customer

I purchased a new Shea Home in 2005, I was told my windows had a 10 yr. warranty and placed a claim before the ten years were up. They did not cover my windows because the house sat empty for less than one year and the warranty started the day windows were installed. When you purchase a vehicle that sat for one year before purchased you don't loose a year of warranty, why should this not be the same for a house at 1/2 million dollars?
1.8
Details
Price Affordability
Product or Service Quality
Reliability
Turnaround Time
Warranty
#1375240
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Shea Homes in Los Angeles, California - Bad practice on broker commission

Brokers know they need to accompany buyers on their first visit as it’s standard practice in the industry. Shea is very clear on their broker policy and have it posted at the entrance to the sales office as well as inside the sales office. There is no way the buyers will know that they need to bring their broker on the very first visit.
2.3
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
#1377727
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We toured a Shea Homes community currently being built in Monterey County. It's called The Dunes. The homes were lovely and we considered getting pre-approved for a Beach House model. However, after doing some online research, including this site, we've decided against...
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Marina, California
I didn't like
  • Buyers complaints
#1102946
Thinking about purchasing a Shea home property called "Waterline" located in Point Richmond, CA. If anyone has any incite on this property or personal experiences with other properties promoted and built by Shea homes, please inform the rest of us. This latest venture...
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#1167988
We are now on our 11th week and Shea homes cannot find the source of a leak in our home. Moved into a new home 1/09/2016, master bath wall started leaking 2/09/2016, notified Shea Homes 2/09/16. Twice they opened the master bath wall, closed it back up but the leak...
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HarmlessMarshFrog
HarmlessMarshFrog

They have ripped out 3 bathrooms, two of them twice, to fix bad designs of benches and mold. I had to fight them the whole way. Terrible installation, follow up, etc.

Anonymous
Anonymous

Did they finally fix the problem?

2.8
Rio Vista, California
I didn't like
  • Poor quality
  • Leaky home
#818795

It has come to my attention that when you buy a home from a company that they would back what they tell you. Well when it comes to customer service Shea homes has none . I had some work that was written in writting to be done, well because I waited longer than they...
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Anonymous
Anonymous

Would never buy a shea home againHave had nothing but noise problems caused by shoddy construction. Stay away from shea homes. They suck!

Anonymous
Anonymous

Young and first time homebuyers beware! Make sure you have a good agent who have lots of experience with builders. Shea's home uses bait and switch tactics and predatory lend...

#321390
I wanted to comment that we were in a similar situation however we were still in the midst of the construction process. We provided a list of construction defects that we discovered during our visits and asked to be fixed as we did not want to deal with any horror...
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Anonymous
Anonymous

Which lot no.?

#916160
Its been 3 months since we bought and moved into our new home in Brookland at Baker Ranch. Sales and mortgage was an outstanding experience but what a drastic difference when it comes to customer service. The isssue with Shea's customer service is there service...
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Anonymous
Anonymous

I agree with you. We are home shopping in the Charlotte area. As a licensed Real Estate Agent myself I am NOT impressed with Shea sales team.

#640891

Contact Shea Homes Customer Service

Mailing Address:
Shea Homes
655 Brea Canyon Rd
Walnut, CA 91789
Phone:
(909) 594-9500
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