State: California Clear all filters (10 of 45 reviews match)
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0 comments
2.0
Details
Shea Homes - Failure to follow basic builder guidelines.
Shea Homes - Failure to follow basic builder guidelines.
I purchased a new home from Shea, paying above market rates for upgrades. After the 10 year home warranty period we discovered wood rot in the deck, which we paid extra for. Upon investigating the source it was discovered that Shea did not paint or treat any of the...
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Author
Location
Aliso Viejo, California
Reason of review
Poor customer service
Loss
$17020
Review #527468 is a subjective opinion of poster.
0 comments
Shea Homes - Construction defects, major problems
Shea Homes - Construction defects, major problems
The new house 2016, I purchased was built on soil that was not compacted, there was no soils report done on this particular lot. As a result of compaction issues, the house has settled way beyond alotted construction standards. It moves constantly, causing cracks in...
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Author
Location
Rio Vista, California
Cons
  • Poor customer service
Reason of review
Bad quality
Loss
$450000
Preferred solution
Full refund
Review #1566698 is a subjective opinion of poster.
0 comments

Shea Homes in Chula Vista, California - Unhappy Shea Customer

1.8
Details
I purchased a new Shea Home in 2005, I was told my windows had a 10 yr. warranty and placed a claim before the ten years were up. They did not cover my windows because the house sat empty for less than one year and the warranty started the day windows were installed. When you purchase a vehicle that sat for one year before purchased you don't loose a year of warranty, why should this not be the same for a house at 1/2 million dollars?
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Author
Location
Chula Vista, California
Review #1375240 is a subjective opinion of poster.
0 comments

Shea Homes in Los Angeles, California - Bad practice on broker commission

2.3
Details
Brokers know they need to accompany buyers on their first visit as it’s standard practice in the industry. Shea is very clear on their broker policy and have it posted at the entrance to the sales office as well as inside the sales office. There is no way the buyers will know that they need to bring their broker on the very first visit.
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Author
Location
Los Angeles, California
Review #1377727 is a subjective opinion of poster.
0 comments
We toured a Shea Homes community currently being built in Monterey County. It's called The Dunes. The homes were lovely and we considered getting pre-approved for a Beach House model. However, after doing some online research, including this site, we've decided against...
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Author
Location
Marina, California
Cons
  • Buyers complaints
Reason of review
Lawsuits and complaints
Tags
  • The Dunes
Review #1102946 is a subjective opinion of poster.
0 comments
Thinking about purchasing a Shea home property called "Waterline" located in Point Richmond, CA. If anyone has any incite on this property or personal experiences with other properties promoted and built by Shea homes, please inform the rest of us. This latest venture...
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Author
Location
Richmond, California
Reason of review
Bad quality
Review #1167988 is a subjective opinion of poster.
2 comments
2.8
Details
We are now on our 11th week and Shea homes cannot find the source of a leak in our home. Moved into a new home 1/09/2016, master bath wall started leaking 2/09/2016, notified Shea Homes 2/09/16. Twice they opened the master bath wall, closed it back up but the leak...
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HarmlessMarshFrog
#1502738

They have ripped out 3 bathrooms, two of them twice, to fix bad designs of benches and mold. I had to fight them the whole way. Terrible installation, follow up, etc.

Author
Location
Rio Vista, California
Cons
  • Poor quality
  • Leaky home
Reason of review
Bad quality
Loss
$5000
Preferred solution
Deliver product or service ordered
Tags
Review #818795 is a subjective opinion of poster.
27 comments
It has come to my attention that when you buy a home from a company that they would back what they tell you. Well when it comes to customer service Shea homes has none . I had some work that was written in writting to be done, well because I waited longer than they...
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Anonymous
#1080502

Would never buy a shea home againHave had nothing but noise problems caused by shoddy construction. Stay away from shea homes. They suck!

Author
Location
Oceanside, California
Loss
$500
Review #321390 is a subjective opinion of poster.
1 comment
I wanted to comment that we were in a similar situation however we were still in the midst of the construction process. We provided a list of construction defects that we discovered during our visits and asked to be fixed as we did not want to deal with any horror...
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Anonymous
#1264590

Which lot no.?

Author
Location
Costa Mesa, California
Reason of review
Bad quality
Review #916160 is a subjective opinion of poster.

Contact Shea Homes Customer Service

Mailing Address:
Shea Homes
655 Brea Canyon Rd
Walnut, CA 91789
Phone:
(909) 594-9500
All Shea Homes Contacts

Shea Homes Products and Services Reviews

1 comment
Its been 3 months since we bought and moved into our new home in Brookland at Baker Ranch. Sales and mortgage was an outstanding experience but what a drastic difference when it comes to customer service. The isssue with Shea's customer service is there service...
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Anonymous
#1142974

I agree with you. We are home shopping in the Charlotte area. As a licensed Real Estate Agent myself I am NOT impressed with Shea sales team.

Author
Location
Los Angeles, California
Reason of review
Poor customer service
Review #640891 is a subjective opinion of poster.